The Revel Surgery

25/08/2026

Thank you all for your understanding and patience with our recent IT problems. Our service is back to normal now, including the Dispensary.

18/08/2026

IMPORTANT UPDATE - We are still without internet at the practice which means we have only very limited and slow access to the clinical systems.

Engineers are working to restore service but we have no clear time frame as yet

We are working hard to see urgent cases, however routine appointments may be rearranged.

Please consider pharmacy first for minor ailments

Please consider waiting a few days to submit any routine queries and requests.

17/08/2026

IMPORTANT UPDATE
we are still without the internet and this is causing serious IT issues. Engineers are working hard to rectify these issues and we are grateful for your patience during this challenging time.

We apologise for any appointments that have needed to be cancelled today

We have limited access to records and the phones and are doing our best to see urgent appointments today.

17/08/2026

IMPORTANT - We are having some significant IT issues this morning and at present our phones and clinical system are down. We are working hard to get things back up and running but please bear with us this morning.

If you have a pre-booked appointment please still attend.

We will begin answering triage requests as soon as we can access the system. Please consider pharmacy first for any appropriate minor ailments https://communitypharmacy.org.uk/homepage/nhs-pharmacy-first-service/

21/07/2026

Important update: Our prescription phone line is closing on 31st October 2026.

From this date, we will no longer accept repeat prescription requests over the telephone. This change allows our team to manage urgent medical calls more efficiently.

How to order your prescription:
You can order your repeat medication through the following secure methods:
- The NHS app: this is the fastest way to order. You can view your available medications and track your request directly on your smartphone or tablet.
-Paper requests: Drop your repeat prescription slip into the dedicated box at our main reception.

We are here to help
We understand this change may require an adjustment. If you have a disability, barrier, or specific circumstances that prevent you from using these digital or paper methods, please let us know. We will happily consider reasonable adjustments to ensure you can still access your medication safely.

Thank you for your cooperation and understanding as we improve our services.

16/06/2026

DISPENSARY PRESCRIPTIONS.
We are currently having problems with medication deliveries from our suppliers. Our turnaround times may be slightly longer than previously. We are working hard to rectify this. Please be patient and wait for the text to tell you that your medication is ready for collection. Many thanks for your understanding.

08/05/2026

PRESCRIPTION MESSAGE LINE.
We have had technical glitches with the change-over of the prescription message line. If you left a message this week and have not yet collected your prescription, or received a notification that it is ready, please phone Reception to check if this has been processed.
Please also consider using the NHS app to order prescriptions as this is a more reliable method.
We apologise for any inconvenience caused, and we are working hard to rectify this.
Many thanks.

21/04/2026

CLARIFICATION ANNOUNCEMENT REGARDING PRESCRIPTIONS:

In response to queries regarding the below message, prescription requests coming into the practice via the NHS app, online triage, email or paper “white copies” will be managed by the dispensary team as part of their “prescription clerk” roles, rather than by the Reception team as they have been previously.

This has NO IMPACT on where you chose to collect your prescriptions.

From April 28th 2026 all prescription requests will be handled by the dispensary team. We encourage all our patients to order routine medication via the NHS App. If you don’t have access to the App, please call 01788 834830 and select option 2. This will take you directly to our prescription ordering voicemail. Please leave your full name, date of birth and items you require. The voicemail will be checked regularly throughout the day. If your request is urgent, please call the dispensary directly on 01788 834844, alternatively you can call our main number and select option 4.

14/04/2026

IMPORTANT NEWS.
The phone lines at the surgery are down, the problem is being investigated but we have no idea when it will be rectified. We are unable to access our triage requests at present. Please come to reception this afternoon if you have an urgent problem and we will try and help. We are sorry for any inconvenience caused.

24/03/2026

3rd in Warwickshire!
We have been ranked as the third best GP surgery in Warwickshire, as assessed by feedback from our wonderful patients. Thank you for all your support.

More than 700,000 patients in England completed the GP patient survey 🩺