04/06/2026
📢 Important Update to Prescription Queries 💊
We’d like to let you know about a small change we’ll be trialling from Monday to help improve the way prescription queries are managed.
⏰ New contact times for the Prescriptions Team:
9:00am – 11:00am
3:00pm – 4:00pm
During these times, you can contact the Prescriptions Team directly with any prescription-related queries.
✅ Why are we making this change?
Our aim is to:
Reduce the number of prescription calls coming through to Reception during the busiest part of the morning
Ensure your prescription queries are handled more efficiently by the most appropriate team
We hope this will help us provide a smoother and more effective service for everyone. Thank you, as always, for your support and understanding 💙