09/03/2026
**************PATIENT INFORMATION*******************
Dear Patients,
I wanted to take a moment to personally reassure you following some concerns raised about our recent post regarding AI. My intention was never to worry anyone, and I’m sorry if it came across that way.
We will soon be using Ambient Voice Technology (AVT) to support our clinicians during appointments. This technology simply listens in the background to the conversation between you and your healthcare professional. It does not interrupt, influence, or change your appointment at any time.
AVT creates a draft summary of what was discussed. Your clinician then carefully reviews, edits, and approves it. The aim is to allow them to give you their full attention during your appointment, while reducing the amount of admin work afterwards.
**How your information is protected**
I want to be absolutely clear: Your privacy is protected throughout.
We use Lexacom, the only AI assistant with Patient Shield®, which means that any personally identifiable information is automatically **redacted before anything is processed by the AI**.
This ensures:
* Your identifiable data is *never* passed to the AI
* Only anonymised text is used to generate draft notes
* Your clinician remains fully in control of everything that is recorded
After your appointment, your healthcare professional will:
1. Review the draft notes
2. Make any necessary edits
3. Approve the final version
Further information
If you would like to know more, you can find our **AI Privacy Policy** here:
You can also read more about the technology on our website:
If you have any questions or concerns, please do not hesitate to contact us. Your comfort and confidence in your care will always come first.
Kind regards,
Mrs T King, Practice Manager