07/06/2026
📞 Why do our Care Navigators ask questions when you book an appointment?
When you contact the surgery, our Care Navigators may ask a few questions about why you need an appointment. We understand that some patients may find this unusual, but please be assured that they are trained to do this safely and confidentially.
The information you provide helps us make sure you receive the most appropriate care, from the right healthcare professional, at the right time. In some cases, this may mean arranging an appointment with a GP, while in others you may be better helped by a nurse, pharmacist, physiotherapist, social prescriber, or another member of our team.
By understanding the reason for your contact, we can:
✅ Direct you to the most suitable service
✅ Prioritise urgent needs appropriately
✅ Help you access care more quickly
✅ Make the best use of available appointments
All information shared with our Care Navigators is treated confidentially, just as it would be with any member of the practice team.
Thank you for helping us provide the best possible care for all our patients 💙