HPSO - Healthcare Providers Service Organization

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HPSO - Healthcare Providers Service Organization

Healthcare Providers Service Organization (HPSO) has over 40 years experience providing insurance solutions across 200 healthcare provider specialties.

10/28/2026

A social worker wrote a letter about a custody case, sharing confidential therapy details with a parent’s attorney without consent. The result was a Board complaint, a license suspension and probation, and more than $9,000 in defense costs.

This case study walks through what happened, how the Board evaluated mandated reporting against the risk of improper disclosure, and what social workers can learn about confidentiality, conflicts of interest, and managing their own emotional reactions in high conflict family cases.

Read the full case study and see key takeaways for social workers: https://brnw.ch/21x6JJs

10/26/2026

Physical therapists and physical therapist assistants navigate a wide range of professional responsibilities every day, many of which extend beyond direct patient care.

The 5th Edition Physical Therapy Professional Liability Claim Report, developed by HPSO in collaboration with CNA Insurance, found that professional conduct allegations accounted for 46.7% of licensure defense matters, making them the largest licensure defense category for PTs and PTAs.

Many of these matters involve professional judgment, boundaries, documentation, and other professional responsibilities. While 55% of licensure defense matters closed with no action by the State Board, investigations can still require significant time, legal support, and professional resources. Explore the full report: https://brnw.ch/21x6GuJ

10/22/2026

American Physical Therapy Association (APTA) Private Practice 2026 is almost here, and we will be on site in Colorado Springs, November 12-13, 2026!

If you’re attending, stop by Booth #918 to connect with Vicki Delaney and Anita Paul and explore how we support PTs and private practices with malpractice insurance solutions and risk management tools.

Learn more and register here: https://brnw.ch/21x6AYD

10/21/2026

Our Physical Therapy Professional Liability Claim Report was recently featured by Risk & Insurance, highlighting what the data reveals about rising claim costs and key exposures facing PTs, PTAs and PT practices.

The article takes a closer look at several findings from the report, including a 20.3% increase in average claim severity, higher costs associated with PT practice claims, and exposures related to manual therapy, supervision and patient monitoring.

Read more: https://brnw.ch/21x6zWH

And download the full report: https://brnw.ch/21x6zWG

10/20/2026

Social workers have to balance client needs, court expectations, and safety concerns while still upholding confidentiality.

In this case, how the LCSW managed potential conflicts of interest, interacted with a probation officer, responded to a perceived threat, and ended the counseling relationship became central to a malpractice lawsuit and contributed to a settlement of more than $170,000.

HPSO - Healthcare Providers Service Organization highlights practical steps for managing risk in court involved counseling, including clarifying roles, watching for conflicts of interest, following standards for termination, and maintaining professional boundaries.

See the full case study and risk management guidance for social workers: https://brnw.ch/21x6ybH

10/14/2026

October is National Audiology Awareness Month, a time to celebrate the vital role audiologists play in advancing hearing health across the lifespan.

Your expertise in diagnosing and treating hearing and balance disorders is foundational to improving quality of life. Whether you're conducting screenings, fitting hearing aids, or advocating for hearing conservation, your work makes a profound impact.

We also recognize the powerful collaboration between audiologists and speech-language pathologists. Together, you ensure early identification, equitable access, and comprehensive support for individuals with hearing challenges.

American Academy of Audiology

10/13/2026

We're happy to see findings from HPSO and CNA's 5th Edition Physical Therapy Professional Liability Claim Report featured by Claims Journal.

The article highlights several trends examined in the report, including changes in claim severity, allegations involving physical therapy practices, risks facing physical therapist assistants, and emerging areas of liability exposure. These insights help bring greater visibility to the challenges affecting today's physical therapy professionals and practices.

Read more: https://brnw.ch/21x6nty

10/12/2026

October is National Physical Therapy Month, a time to recognize the knowledge, clinical judgment, and hands-on care physical therapists and physical therapist assistants bring to every patient interaction.

The 5th Edition Physical Therapy Professional Liability Claim Report, developed by HPSO in collaboration with CNA Insurance, identified several important trends related to manual therapy and patient injury. Improper performance of manual therapy remained the most common allegation involving PTs, while dry needling represented a notable area of exposure. The report also found that fractures are now the most common injury type associated with PT claims.

These findings highlight the importance of patient assessment, clinical judgment, technique selection, patient monitoring, and recognizing potential complications throughout the course of treatment. Explore the findings and considerations highlighted in the report: https://brnw.ch/21x6lve

10/08/2026

We're celebrating American Pharmacists Month!

Pharmacists are more than medication experts. They’re trusted healthcare partners, educators and advocates for patient safety. At HPSO, we’re honored to provide malpractice insurance that supports pharmacists in every setting, from community pharmacies to clinical care. https://brnw.ch/21x6gxZ

A special thank you to American Pharmacists Association and CSHP - California Society of Health-System Pharmacists for your continued partnership with HPSO.

10/07/2026

We're at South Carolina Academy of PAs (SCAPA) 2026!

If you're attending, stop by and meet Roxanne Filson from HPSO. We're excited to connect with physician assistants, answer your questions, and share resources designed to help you navigate professional and liability-related challenges throughout your career.

See you there!

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Fort Washington, PA

Website

http://www.hpso.com/

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