08/21/2026
# B&E Home Care
# # Bilingual Spanish Office Assistant
**Location:** Jacksonville, FL
**Position:** Full-Time
**Work Setting:** In-Office
**Reports To:** Office Manager / Operations Manager
Position Summary
The **Bilingual Spanish Office Assistant** is the front-line, day-to-day support for B&E Home Care's office. This position is responsible for answering phones, supporting client intake, assisting caregivers, maintaining accurate records, and helping ensure that Spanish-speaking clients, families, referral partners, and caregivers receive the same fast, professional, and accurate service as every other caller.
A significant portion of our referrals, clients, families, and caregivers may communicate primarily in Spanish. This position helps eliminate communication delays, prevent information from being lost in translation, and keep the office operating as a **system rather than a bottleneck**.
The successful candidate must be more than bilingual. We are looking for someone who is **organized, dependable, warm, proactive, detail-oriented, and able to follow established systems and SOPs.**
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# # Key Responsibilities
# # # 1. Phone & Front Desk β English & Spanish
* Answer incoming calls within **3 rings** using the B&E Home Care standard phone greeting.
* Communicate professionally in English or Spanish based on the caller's preference.
* Identify and properly route callers, including:
* Private-pay prospects
* Referral partners
* Current clients and families
* Caregivers/employees
* General inquiries
* Follow the appropriate phone script:
* **Branch A:** Sales/Prospect Call
* **Branch B:** Referral Intake
* **Branch C:** Schedule/Caregiver Support
* Deliver applicable scripts accurately and naturally in Spanish.
* Document calls and required information in the scheduling/CRM system.
* Ensure no important caller information is lost or left undocumented.
# # # 2. Client Intake Support
* Support the Client Intake SOP for Spanish-speaking clients and families.
* Assist with:
* Initial inquiries
* Assessment scheduling
* Document collection
* Client information entry
* SwyftOps setup
* Translate or clarify intake paperwork and payer requirements when appropriate.
* Communicate professionally with clients and families regarding next steps.
* Conduct **Day 1, Week 1, and Day 30 follow-up calls** in Spanish when preferred by the client.
* Escalate questions outside the role's authority to the appropriate manager.
# # # 3. Caregiver Coordination
* Communicate shift confirmations and schedule changes to Spanish-speaking caregivers.
* Assist with open-shift notifications and shift-fill communication according to the Scheduling & Shift-Fill SOP.
* Help Spanish-speaking caregivers understand:
* Onboarding paperwork
* SwyftOps navigation
* EVV requirements
* Credentialing requirements
* Scheduling expectations
* Accurately relay caregiver concerns, call-outs, and questions to the Office Manager or Operations Manager.
* Maintain professional boundaries with caregivers and clients.
# # # 4. General Office Administration
* Maintain accurate information in **SwyftOps** and the office filing system.
* Assist with document organization and administrative filing.
* Support office supply and administrative needs.
* Assist the Client Coordinator and Office Manager with daily office tasks.
* Help maintain an organized, professional, and welcoming front office.
* Complete assigned administrative tasks accurately and on time.
# # # 5. Compliance, Confidentiality & Professional Standards
* Protect client, caregiver, employee, and company information at all times.
* Follow HIPAA and B&E Home Care confidentiality requirements.
* Follow company SOPs, workflows, and documentation standards.
* Never guess when handling client, payer, scheduling, or compliance questions. Escalate when necessary.
* Maintain professional boundaries with clients and caregivers.
* Report concerns, incidents, complaints, and unusual situations to management promptly.
* Follow all applicable B&E Home Care policies and AHCA requirements.
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# # Qualifications
# # # Required
* **Fluent in English and Spanish β spoken and written.**
* Strong verbal and written communication skills.
* Warm, professional, and confident telephone presence.
* Strong attention to detail.
* Reliable and punctual.
* Able to work in a fast-paced home care office.
* Comfortable using computers and learning new software.
* Ability to maintain confidentiality and handle sensitive information appropriately.
* Ability to pass a **Level 2 background screening**, as applicable to the position and AHCA requirements.
# # # Preferred
* Previous experience in:
* Home care
* Healthcare
* Senior care
* Customer service
* Medical office administration
* Scheduling
* Case management support
* Experience with scheduling or CRM software.
* Experience with **SwyftOps or EVV systems**.
* Previous experience communicating with caregivers, seniors, families, or healthcare professionals.
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# # What We Are Looking For
Language fluency is the **entry requirement β not the whole evaluation.**
At B&E Home Care, we evaluate front-office team members based on:
**Personality + Communication + Follow-Through + Accuracy + Reliability**
We want someone who:
* Takes ownership instead of waiting to be told every step.
* Follows through on commitments.
* Communicates clearly and respectfully.
* Notices details others may miss.
* Can stay calm when the phone is ringing and multiple needs are happening at once.
* Learns systems quickly.
* Treats clients, families, caregivers, and referral partners with respect.
* Understands that every phone call is an opportunity to strengthen the B&E Home Care experience.
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# # Success in This Role
A successful Bilingual Spanish Office Assistant will help B&E Home Care:
* Answer calls quickly and professionally.
* Improve communication with Spanish-speaking clients and caregivers.
* Reduce missed or delayed information.
* Keep client and caregiver records accurate.
* Support faster client intake.
* Improve caregiver communication and shift-fill response.
* Keep the office organized and responsive.
* Follow the company's SOPs consistently.
* Help management spend less time fixing preventable communication and administrative issues.
# # # Bottom Line
**Your job is not simply to answer the phone. Your job is to help the B&E Home Care system keep moving.**
Every call should be answered.
Every message should be documented.
Every commitment should be followed through.
Every Spanish-speaking client and caregiver should feel heard, respected, and supported.
**B&E Home Care β Compassionate Care. Professional Service. Reliable Support.**
Call (904)868-28-47 for faster response
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