06/04/2026
There's a lot of conversation right now about how EHR platforms handle session data. At Upheal, your sessions belong to you and your clients.
Here's how we keep it that way:
🟣 Transcripts are stored on your behalf: You control retention. Auto-delete after 7 days, delete individual sessions, or keep them as long as you need.
🟣 No AI training on session data: We don't use transcripts, notes, or clinical content to train models.
🟣 Client consent comes first: Any use of session data for product improvement requires your client's explicit opt-in. It's not a default or buried in settings.
🟣 Support access is opt-in: If you need help with a note or transcript issue, you grant us access for that specific case. There's no standing window into your sessions.
We built Upheal this way because we believe the tools clinicians use should reflect the same standard of consent they practice in the room.