Generations Family Health NPs

Generations Family Health NPs “We’re bringing a new kind of family health practice to Rome, NY — one that puts your family at the center. Now open!”

Our office will be closed Monday Sept 7th in observance of Labor Day. 🇺🇸We hope everyone enjoys a safe and relaxing holi...
09/04/2026

Our office will be closed Monday Sept 7th in observance of Labor Day. 🇺🇸

We hope everyone enjoys a safe and relaxing holiday with family and friends! ❤️🤍💙

For urgent medical needs while we are closed, please visit your local urgent care. For emergencies, please call 911 or go to the nearest emergency department.

We’ll see you Tuesday!

📣 **Patient Portal Reminder**Our patient portal is a convenient way to communicate with our office for brief, non-urgent...
08/31/2026

📣 **Patient Portal Reminder**

Our patient portal is a convenient way to communicate with our office for brief, non-urgent questions, refill requests, simple updates, and follow-up information.

Please remember that the portal is **not a substitute for an office visit**. If your concern involves new or worsening symptoms, multiple concerns, diagnosis, treatment changes, or something that requires a more detailed discussion or evaluation, we may ask you to schedule an appointment.

🕐 **Please allow up to 48 business hours for a response.** Our providers and staff are caring for patients throughout the day and may not be able to respond to portal messages immediately.

The portal is not monitored after hours, on weekends, or on holidays and should never be used for urgent concerns.

For urgent concerns outside of office hours, please use urgent care or emergency services as appropriate.

Thank you for helping us keep portal communication safe, efficient, and appropriate for everyone! 💙

📣 **Update to Tracey’s New Patient Scheduling**Due to our rapidly growing pediatric population and increasingly full sch...
08/14/2026

📣 **Update to Tracey’s New Patient Scheduling**

Due to our rapidly growing pediatric population and increasingly full schedules, **Tracey’s new patient age limit is changing to under 18 only**

This change applies to **new patients only**.

If you are already an established patient with Tracey, you will not age out when you turn 18 and can continue seeing her.

Patients who are already scheduled for a new patient appointment with Tracey will also keep their appointment, regardless of age.

This change will help us preserve availability for the many newborns, children, and families joining Generations. We truly appreciate everyone’s understanding as our practice continues to grow! 💙

06/26/2026

We know life happens — kids get sick, schedules change, emergencies come up, and sometimes appointments need to be canceled. We truly understand that.

That said, missed appointments and late cancellations have a real impact on a small medical office.

When a patient does not show up for a scheduled appointment, that time cannot be offered to another child or family who may be waiting to be seen. It also affects our providers, staff, and the flow of care for the entire day. As a small practice, we work hard to keep access available and appointment times meaningful.

As a reminder, our office no-show policy is:

After 3 no-shows, a patient/family may be subject to discharge from the practice.

No-shows may also be subject to a $35 fee.

In some cases, families with a history of missed appointments may be asked to schedule visits separately rather than booking multiple family members at the same time. This helps us protect appointment availability for all families while still allowing patients to receive care.

We never make these decisions to be unkind. These policies are in place so we can continue providing timely, reliable care to as many patients as possible.

We appreciate the many families who call ahead, cancel when needed, and help us keep our schedule running smoothly.

📣 Practice UpdateAt this time, Generations Family Health NPs, PLLC is not accepting new patients over the age of 30.We a...
05/20/2026

📣 Practice Update

At this time, Generations Family Health NPs, PLLC is not accepting new patients over the age of 30.

We are continuing to accept new pediatric, adolescent, and young adult patients as availability allows.

Please also note that Nicole is not accepting any new patients at this time.

🗓️ Appointment Reminder:
We kindly ask that patients keep scheduled appointments or call ahead if they need to cancel or reschedule.

When appointments are missed without notice, it creates openings that could have been offered to other patients waiting to be seen. Because our schedule is often full, no-shows make it harder for us to provide timely care to everyone who needs it.

Thank you for your understanding and cooperation as we continue to grow while continuing to provide the level of care our patients deserve.

-Generations Family Health NPs

05/10/2026

Address

1617 N. James Street , Suite 700
Rome, NY
13440

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