06/25/2026
Hello Everyone,
I want to take a moment to remind everyone of appointment policies.
First, I understand that unexpected situations arise and that occasionally a last-minute cancellation cannot be avoided. However, I have experienced a significant increase in cancellations occurring outside of the required 48-hour notice period, many of which are not due to unforeseen circumstances. Frequent last-minute cancellations make it difficult to offer those appointment times to other clients who are waiting for availability.
Effective immediately, the 48-hour cancellation policy will be strictly enforced. Appointments cancelled with less than 48 hours' notice will be subject to the applicable cancellation fee. This policy allows me to better manage my schedule and continue providing quality care to all clients.
I would also like to remind everyone that payment is expected at the time of service. To streamline the checkout process, payment methods can be kept on file and should be kept current. Going forward, I will no longer accept checks as a form of payment or invoice unless arrangements are made ahead of time. Clients arriving without a valid payment method will be required to update payment information before future appointments can be scheduled.
Additionally, beginning October 1, 2026, I will no longer offer recurring standing appointments. While I will continue to do my best to accommodate scheduling needs and maintain consistency for clients whenever possible, all appointments will need to be scheduled individually. Appointments will open on a rolling basis 30 days in advance. If you need help setting up your profile or navigating the online booking system, please reach out.
As always, the doors to the building remain locked until your appointment time, and I will be available approximately 5 minutes before your scheduled session.
These changes are necessary to ensure fairness, improve appointment availability, and allow me to manage my schedule effectively for all clients.
Thank you for your understanding.
Sincerely,
Becky