06/02/2026
Thank you for your patience and understanding as our team works through an unusually high volume of phone calls and patient messages. We sincerely apologize for the delays many of you have experienced in reaching us or receiving a response.
Our staff is working diligently to address every call and message as quickly as possible. To help us serve all patients more efficiently, we kindly ask that you call or send your message only once and allow our team time to respond. Multiple calls or duplicate messages regarding the same issue can increase wait times for everyone and slow our ability to assist patients in need.
You can also help us help you by taking advantage of your patient portal. Before your next appointment, please log in to your portal account to:
• Complete any required paperwork in advance
• Verify and update your personal information
• Review appointment details
• Ensure your account is set up and accessible before your visit
Access your patient portal: https://www.thedoctorsclinic.com/patient-portal/
Completing these steps ahead of time helps reduce delays, improves your check-in experience, and allows our staff to focus on your care.
We understand that timely communication is important, and we are committed to improving our response times while continuing to provide the highest level of care. We appreciate your patience, cooperation, and trust as we work through this backlog.