28/10/2026
We've invested so much in digital discovery that it's easy to overlook what happens at the beauty counter.
For categories like skincare, fragrance and complexion cosmetics, a knowledgeable beauty advisor can be the difference between a consumer browsing and making a purchase.
But that requires brands to invest in the people representing their products, not just the campaigns driving consumers into stores.
Retail education is a commercial investment, not simply product training.