29/04/2026
Last week, our reception team at Hoppers Physio ๐ had the opportunity to learn from Martin Probst from in an engaging session on โDelivering an Outstanding Front Desk Experience.โ โจ
The workshop highlighted the importance of creating positive first impressions, building genuine connections with clients, effective communication, and handling front desk interactions with confidence and professionalism.
As the first point of contact, our reception team plays a key role in shaping each patientโs experience, and weโre always committed to investing in staff development to continue delivering a welcoming, supportive, and seamless experience for everyone who walks through our doors.
A big thank you to Martin for sharing practical strategies and valuable insights with our team ๐
Learn more about Martin and Profound Leadership
https://profoundleadership.com.au/about-us-profound-leadership/