03/08/2026
💫 At Starlight, we aim to be as responsive, reachable and contactable as possible.
👍 So there are lots of ways to contact us and book, rearrange or cancel your appointment.
⭐ Every service and type of appointment is available to book online 24/7 via our website ⭐
🌐 Our booking system shows our real-time availability so it is the quickest and easiest way to book.
💬 When you book, you will receive a text message and email confirmation. If you don't, your booking won't have gone through.
📨 The text and email confirmation (and subsequent reminders) contain the time and date of your appointment as well as the staff member you'll see and location you have booked at. 📍
🗨 You can reply to any of those messages to contact us about that appointment and you can also re-schedule your appointment online 24/7, subject to certain minimum notice periods applicable.
Our booking system allows you to select either of our clinics (most services have different booking buttons to avoid mistaken bookings) as well as the option to choose the staff member you want to book with.
‼️ All bookings are subject to a non-refundable deposit which comes off the total, with the balance payable in clinic at your appointment ‼️
⚠ If you book the wrong time, date, location by accident, cancelling does NOT result in your deposit being refunded ⚠
Once you have booked, should you wish to change the time or date, the system will only show you that staff member's availability at that location - you would need to contact us to change staff member and/or clinic location.
You can contact us on here and our website has a LiveChat facility which has some automated replies but also the option to communicate with a real person.
📞 You can also phone us, especially for urgent or short-notice appointments, but looking online shows which slots are available so you can check that and call us to complete your booking if you prefer.
When phoning us, there is an automated greeting message and you can choose to leave a message or be put through to someone.
We're very easy to deal with from making initial enquiries to booking appointments!