Careium

10/08/2026

We’ve hit 4.9 on Trustpilot! ⭐

That’s a pretty special rating to see, and one that comes down to our people and the service they give our customers every day.

Our Customer Service team is a huge part of that. They’re there to listen, answer questions, reassure and help – and often they’re the first real conversation someone has with us.

This lovely feedback about Amy says it all.

Reaching 4.9 is a brilliant reflection of Amy and the whole team who work hard to give our customers the kind of experience we want to be known for.

23/07/2026

22/06/2026

Hot weather like this can be quite draining, especially if you’re on your own or not feeling your best. Keeping cool, drinking plenty, and taking things slowly can really help.

We’ve shared a few simple tips in our latest blog to help you stay comfortable at home over the warmer days.

And if you ever feel a bit unwell or just want that extra peace of mind, it’s always comforting to know help is there when you need it.

Take a look here:

Simple hot weather safety tips to help you stay cool, hydrated and safe during a UK heatwave, especially for older and vulnerable people.

16/06/2026

Quick update on Ben’s Operation Swim 🏊‍♂️

After a 3km swim on Sunday and another 2km this morning, Ben has now passed the 20km mark, reaching 21.65km so far!

He was hoping to go a bit further today, but cramp had other plans, so he had to cut things short. Still, he’s doing brilliantly and is well on track to hit his 30km goal.

So far, he’s raised £405 for Help For Heroes, a big thank you to everyone who’s supported him, it really means a lot 💙

If you’d like to support Ben and this amazing cause, you can donate here:
https://raise.ing/mq48ykv###1p6

27/03/2026

A huge shout-out to Dominic Stroud from our finance team, who is taking on the London Marathon this year raising money for Macmillan Cancer Support. Dom is running to support his brother, who was diagnosed with Acute Lymphoblastic Leukaemia.

Everyone at Careium is cheering you on. We’re very proud of you, Dom! 💙🏃‍♂️

Help Dominic Stroud raise money to support Macmillan Cancer Support

16/01/2026

Did you know that batteries are a leading cause of fires in bin lorries? It’s true: when crushed, they can spark and ignite, putting lives and our environment at risk.

We’re committed to keeping our community safe. That’s why we want to remind you:
🔋 Never throw batteries or electricals in your general waste or recycling bins.
🛒 Recycle them separately at designated points, like at our office or local drop-off locations.

Every device you recycle helps recover valuable materials like lithium, gold, and copper, and could even save a life.

Find out where to recycle near you: https://www.careium.co.uk/recycling-your-old-equipment/

18/12/2025

Important update if you or a loved one uses an emergency alarm pendant.

The UK's landline network is changing. If your alarm plugs into a phone socket, it needs to be compatible with the new digital system. Don't worry, your safety lifeline won't be cut off. Here’s what to do:

• Contact your landline provider (like BT or Virgin Media) and tell them you have a telecare alarm.
• Call your alarm company (like us at Careium!) to check if your device needs an upgrade.

BT has a new service where they will send an engineer to test everything works before switching you over. They will be contacting customers by letter, inviting them to book or confirm an appointment with an Openreach engineer.

👉 For official info: https://www.bt.com/about/all-ip/connected-together

16/12/2025

We’ve chosen Help For Heroes as our official UK Charity of the Year for 2026, and our team couldn’t be prouder!

For us, it’s about more than fundraising, it’s about standing alongside those who have given so much. As a company built on care, we feel a true connection to the unwavering support Help for Heroes provides to veterans and their families.

We launched the partnership with some festive cheer last week, hosting a Christmas Jumper Day and bake sale. Over the next year, we’ll be working together to raise at least £5,000 through team events, donations, and matched giving from Careium.

💙 Learn more about the amazing work of Help for Heroes: www.helpforheroes.org.uk