Ribblesdale Medical Practice

05/06/2026

🌟 Friends & Family Test Results – May 2026 🌟

A huge thank you to the 301 patients who took the time to share their feedback with us during May.

📊 91.7% of patients rated their experience as Good or Very Good!

How you rated us:
⭐ Very Good – 230
⭐ Good – 46
➖ Fair – 1
➖ Neither Good nor Poor – 8
⚠️ Poor – 13
❓ Don't Know – 3

💬 What patients told us went well
Many patients praised our friendly, caring and professional team. We were delighted to hear that patients felt listened to, reassured and supported, with clear explanations provided throughout their care. Patients also recognised our efforts to provide timely appointments and efficient service.

📞 What we could do better
While overall satisfaction remains very high, we know that access to appointments and telephone waiting times continue to be areas that matter most to our patients. We understand the frustrations that can arise when demand is high and we remain committed to improving access wherever possible.

📣 Exciting Changes to support Access Improvement

👩🏽‍💻We will be implementing EMMA AI Assistant to support practice call queues and make sure all calls are answered straight away - soft launch from 30/06

🖥️We will be also be implementing a Direct Triage method so you can send ALL requests e.g. appointments, medication, routine requests via Accurx without needing to call us, these will then be reviewed by our clinicians and administrators, to make sure you are dealt with by the correct person/place - more information will be text/emailed to patients next week!!!

🏥 Our Response to this months Friends and Family Results
We are incredibly grateful for all feedback received. Your comments help us understand what we are doing well and where we need to improve. We will continue to review our appointment system, monitor telephone demand and explore ways to improve access to both routine and urgent appointments.

Thank you for helping us shape and improve the services we provide.

💙 Ribblesdale Medical Practice

19/05/2026

PATIENT MESSAGE

We are currently experiencing technical problems with AskMyGP

18/05/2026

The NHS has launched a new online self-assessment tool for women who experience a bleed or spotting they’ve been through the menopause and who are not on HRT.
It’s for women in:
➡️ Bury
➡️ Salford
➡️ Oldham
➡️ Heywood
➡️ Middleton
➡️ Rochdale.

Any bleeding from your va**na after the menopause (when your periods have been stopped for 12 months or more) should be checked out to rule out possible womb cancer.

You can now do this without booking an appointment with a GP.

Simply answer a few questions on the online self-assessment tool to request a hospital check.

See the link in the comments to find out more.

17/05/2026

17/05/2026

Sometimes you can go about your day for years, feeling completely fine - while high blood pressure quietly strains your heart, damages blood vessels and stresses your kidneys.

The good news: prevention and control are possible.

Early diagnosis, access to affordable high blood pressure medicines and healthy daily habits can greatly lower these risks.

14/05/2026

COMING SOON!!!!!!!!

We would like to introduce you to EMMA!

Emma will be our new AI Assistant here to help you get through to us more easily, she works alongside our reception team, she's not replacing anyone :-)

You can still phone, visit and speak to a human when it is necessary or you prefer; EMMA's here to make things quicker when our lines are busy.

06/05/2026

🌟 April Friends & Family Results Are In! 🌟

A huge thank you to the 295 patients who shared their feedback with us last month 💬

We’re really pleased to say:
✅ 90.85% of patients rated their experience as Good or Very Good

Here’s the breakdown:
💚 Very Good – 239
👍 Good – 29
😐 Fair – 3
🤔 Neither – 12
😟 Poor – 10
❓ Don’t Know – 2

Your feedback helps us shape and improve our service every single day – and we’re always listening 👂

💙 Ribblesdale Medical Practice – working to give you the best care possible

06/05/2026

📣BIG NEWS!

Ribblesdale Medical Practice will soon be introducing EMMA, an AI powered assistant to help you get through to the surgery faster without queuing on the phones.

No more 8am scrambles or endless hold music. Emma can help with appointment requests, prescription queries, and directing you to the right care - instantly.

Our reception team will of course still be here for you, EMMA simply supports them and helps us to serve our patients better.

24/04/2026

NHS App Support Sessions – Free Help Available

Bring your smartphone or tablet along to one of these FREE digital support sessions. Staff will be on hand to help you sign up, navigate, and make the most of the NHS App.

📅 Wednesday 20th May 2026
📍 Healthwatch Bury, 56–58 Bolton Road, Bury, BL9 0LL
⏰ 10:00am – 2pm

Please remember to bring photo ID (passport or driving licence) and ensure you can access your email account, as these are required for some NHS App services.

Contact for more information about the sessions below: 07398 051049 or [email protected]
Bury GP Federation

21/04/2026

🎉 Happy National Practice Managers Day! 🎉

Today, 21st April 2026, marks the very first National Practice Managers Day, and what a day to be proud of everything Practice Managers do!

To every Practice Manager across Bury
this day is YOURS.

The dedication, resilience, and leadership you bring to your practices every single day is immeasurable, and today we take a moment to recognise and celebrate that.

Horizon PCN
Prestwich & Whitefield Primary Care Network
Bury GP Federation
Greater Manchester Integrated Care Partnership
Bury ICP

Thank you to all the wonderful GP Practice Managers working tirelessly to support patients and staff. You're amazing!