03/08/2026
As many of you know, I’ve always tried to keep booking as simple and flexible as possible, and I’ve rarely asked returning clients to pay a booking deposit.
Unfortunately, after a small number of missed appointments, I’ve made the decision to introduce a booking deposit for all appointments going forward.
Every treatment slot is reserved exclusively for you, and when an appointment is missed or cancelled at the last minute, it’s often impossible to fill that space. As a small independent business, that time is incredibly valuable.
This policy isn’t about penalising anyone—it’s about protecting my business and ensuring I can continue providing the best possible service to all of my wonderful clients.
I completely understand that genuine emergencies happen, and I’ll always approach those situations with kindness and understanding.
Thank you to each and every one of you for your continued support of Sanctum Wellbeing. Your loyalty means more than you know, and I’m so grateful to be able to do what I love every day. Lou 💛
Wellbeing SelfCare HolisticHealth CardiffBusiness ValeOfGlamorgan