10/06/2026
Update on our New Voice Assistant “Eva”
We are now into our second full week of using our new voice assistant, Eva and we are pleased to report that lots of patients has used this service successfully, cutting down call wait times to just a few seconds.
We are listening carefully to all feedback and are tweaking the system as we go along to ensure we offer the best possible service to all our patients.
We appreciate that for many of you, this may be the first time you have used a virtual call-handling service, and we want to make sure you feel confident using it.
To help you get the most out of the service, we have put together a few simple tips:
1. Select the right option. Eva handles calls on our appointment booking line (option 1). If you are calling about something else, please listen carefully to the available options and choose the one most relevant to your query.
2. Speak clearly and naturally, just as you would when speaking to a member of our reception team.
3. Wait for Eva to finish speaking before you respond. This helps Eva hear and process your answer correctly.
4. Give as much detail as you can when answering each question. The more information you provide, the better we can help you.
5. Try to call from a place with minimal background noise, so your answers can be heard clearly.
6. If you miss a question, just ask Eva to repeat it. The service is designed to go at a pace that suits you, and Eva will help you at a pace that works for you. Do not feel pressured to answer quickly.
We are actively monitoring how calls are being handled and providing regular feedback to our supplier on what is working well and where improvements can be made.
We would love to hear your thoughts too. If you have used the service, please take two minutes to complete our short feedback form on our website.
https://www.weaversmedical.nhs.uk/news/update-on-our-new-voice-assistant-eva
Thank you for taking the time to help shape our service to patients.
