Roslin Medical Practice

09/06/2026

*9th June Patient Update* – System Outage from Friday 5th June

We would like to thank all of our patients for their understanding following the system outage that affected the practice on Friday 5th June.

We appreciate that incidents of this nature can be frustrating. The outage resulted from a technical failure affecting systems used by the practice, and since Friday we have been working closely with the relevant support teams to investigate the cause, restore normal service and minimise any impact on patient care. We are grateful for the patience and support shown by our patients as we continue this work and address the backlog created by the disruption.

Our investigation has identified a short period between approximately 10:00am and 12:00pm on Friday 5th June during which some new GP and nurse appointments booked in person at our reception desk may not have been recorded correctly.

If you telephoned the surgery during this time, there is no need for concern. We have successfully recovered these appointments and no action is required.

However, if you booked an appointment in person at our reception desk between 10:00am and 12:00pm on Friday 5th June, we would ask that you contact the surgery so that we can confirm your appointment has been recorded correctly.

Please note that this request applies only to appointments booked in person during this specific time period. Patients who booked appointments at any other time, or by any other method, do not need to contact the surgery.

No other appointments have been affected, and there is no cause for concern. We would also like to reassure patients that there has been no data breach, and patient information has remained secure throughout this incident.

Thank you again for your patience, understanding and support while we complete our review of the outage and work through the remaining backlog.

The Practice Team, Roslin Medical Practice.

08/06/2026

🔬 Results Line🔬

We understand it can be stressful waiting to hear back from the doctor regarding your lab results or reports from a referral appointment

Please be assured that any patients with results requiring further action will be contacted as soon as possible either by phone or our brand new text service 🤳

If you do not hear from us it is likely because your results have come back normal with no further action needed ✅

Whilst we are working on a backlog of results needing reported after a system outage, please consider waiting until later in the week to contact us regarding your results.

08/06/2026

💊💊 Prescription Line 💊💊

A reminder that our prescription line is open between 11am and 12 noon on Monday to Friday for repeat medication requests by ELDERLY AND HOUSEBOUND PATIENTS ONLY.

If you have a query regarding your medication or your prescription, please consider calling your pharmacy directly to determine if they can assist you.

Alternatively, you can call our enquiry line at a later point in the afternoon if you need to speak to a member of our team.

08/06/2026

‼️We are dealing with a backlog today after a computer system outage on Friday‼️

🤒 Remember that many minor ailments can be dealt with by the pharmacy and do not require a GP appointment - please consider asking your local pharmacist for advice before calling us if you have a non-urgent issue!

🤕 For any injuries that have occurred in the last 7 days, please contact NHS 111 they will be able to direct you to the most appropriate point of care.

05/06/2026

⚠️ System Outage Update 5th June 7:30pm ⚠️

👩‍💻👨‍💻 Thank you to our patients for your understanding this afternoon whilst we have been working without a computer system. The IT team are continuing to work into the weekend to find a fix for us.

📞📆 Due to the nature of this outage there will backlog of work for our team to manage into next week. This will mean our phone lines will be very busy at times and appointment availability may be extremely limited. IF YOU ALREADY HAVE AN APPOINTMENT ARRANGED PLEASE STILL ATTEND THIS.

💊 Prescription requests are continuing to be processed but please allow extra time for us to get through these and only contact the practice if your query is urgent.

🔬 If you are waiting for results, we will contact you if further action is needed. If you have a query regarding results, we would appreciate it if you waited until later in the week to contact us to give us time to work through the backlog.

05/06/2026

⚠️ ⚠️ SYSTEM OUTAGE FRIDAY 5TH JUNE 14:30 ⚠️⚠️

Unfortunately, we are still experiencing issues with our systems and are unable to access any patient information at this time.

📅 If you have a prearranged appointment, please come to the practice reception and inform the team who will be happy to help you.

📞 Our phone lines are still working, so if you have an urgent issue you can still call us and staff will do their best to assist you

Our IT team are working very hard to resolve the issue as soon as possible, but we would appreciate your patience whilst we work through this

05/06/2026

⚠️Friday 5th June 2026 @ 12:10pm⚠️
Our systems are currently down at the moment - we can't access any patient files or take any enquiries. Please only call if there is a medical emergency.

PATIENTS WITH BOOKED APPOINTMENTS PLEASE STILL ARRIVE ON TIME

Thank you for your understanding

We will update when fixed

29/05/2026

28/05/2026

A HUGE Thank you to the Roslin Guerrilla Gardeners for all their hard work for keeping the practice grounds looking beautiful 🌸🌼

Much appreciated by all the staff and patients at Roslin Medical Practice