Chorlton Family Practice

17/06/2026

05/06/2026

May at Chorlton Family Practice

May was another busy month across the practice, and we wanted to share a snapshot of the work taking place behind the scenes and in patient care.

During May, the practice supported 22,599 registered patients and managed 9,371 patient contacts, including clinical and administrative work.

Our team handled 7,209 inbound calls, with an average queue time of 4 minutes 24 seconds. We also completed 535 successful call-backs for patients who requested one.

Across the month, we delivered 3,556 face-to-face appointments, 1,353 telephone appointments, 871 online consultations, and 94 home visits.

Behind the scenes, the team also processed 5,718 documents, issued 6,423 prescriptions, managed 633 referrals, and our pharmacy team supported 3,362 patient contacts.

We also recorded 248 missed appointments in May. If you no longer need your appointment, please cancel it as early as possible so it can be offered to another patient.

Thank you for your continued patience and support. Demand remains high, but our team continues to work hard to provide safe, timely and responsive care.

Chorlton Family Practice

05/06/2026

**Prescription Requests – Please Help Us Keep This Safe**

We understand that ordering medication is important, but we are unable to take routine prescription requests over the phone.

This is for patient safety.

Prescription requests need to be made in writing so there is a clear record of exactly what has been requested. This helps reduce the risk of errors, missed items, wrong medication being issued, or confusion over doses.

Please request repeat medication by using the NHS App - (Best way), online services, PATCHS, by submitting a written request to the practice, or via your nominated pharmacy.

Our reception team are here to help and will always support patients who are unsure how to request medication. However, we ask that all patients treat our staff with kindness and respect. Abuse, shouting, swearing or aggressive behaviour towards staff is not acceptable.

Thank you for helping us keep prescription requests safe, accurate and manageable for everyone.

**Chorlton Family Practice**

29/05/2026

Patient Notice – Parking Disruption

Please be aware that the pay-to-park car park behind the practice building will be closed from next week due to demolition works taking place at Chorlton Cross.

Patients attending the practice may need to allow extra time to find alternative parking nearby.

We apologise for any inconvenience this may cause and will share any further updates when available.

12/05/2026

📊 Chorlton Family Practice – April 2026 in Numbers 💙

April was another busy month across the practice, and we wanted to share a snapshot of the work taking place behind the scenes and across our teams each day 👇

👥 Practice list size: 22,620 patients
📞 Inbound calls received: 7,542
☎️ Average call talk time: 2m 36s
⏳ Average queue time: 3m 26s
📲 Callback requests: 457
✅ Successful callbacks: 357

🏥 Face-to-face appointments: 4,122
🏡 Home visits: 102
💻 Online consultations: 862
📞 Telephone appointments: 1,382

🩺 Total patient contacts (including admin): 10,102
📨 Patient referrals completed: 693
💊 Pharmacy team patient contacts: 3,452
📄 Prescriptions issued: 6,613
📂 Documents processed: 5,877

Despite continued pressure across general practice nationally, our teams continue working hard every day to support patients safely and efficiently.

Thank you to all of our staff for their ongoing hard work and to our patients for your continued patience and support 💙

30/04/2026

Chorlton Family Practice will be closed on Bank Holiday Mondays 4th May and 25th May.

The practice will also be closed for a half day on Wednesday 24th June to allow staff to complete essential BLS and other training. This training helps us continue to improve the quality, safety and efficiency of the care we provide to our patients.

If you need medical help while we are closed:
For urgent medical advice, please contact NHS 111
In a medical emergency, please call 999

We will reopen as normal the following working day.

Thank you for your understanding and support 💙

13/04/2026

📊 March at Chorlton Family Practice

We know access and communication matter to you, so we want to share a snapshot of what’s been happening in the practice over the past month 👇

📞 Calls & Access
• 8,559 inbound calls received
• Average call time: 2 minutes 32 seconds
• Average queue time: 3 minutes 41 seconds
• 438 missed calls
• 615 callbacks requested – 580 successfully completed

🏥 Appointments & Care
• 4,219 face-to-face appointments
• 1,639 telephone appointments
• 800 online consultations
• 119 home visits
• 10,286 total patient contacts (including admin support)

💊 Prescriptions & Pharmacy Support
• 6,862 prescriptions issued
• 3,311 patient contacts by our pharmacy team

📄 Behind the Scenes
• 5,562 documents processed
• 674 patient referrals made

⚠️ Did Not Attend (DNA) Appointments
• 283 appointments were missed

💬 What this means

We’re supporting over 22,500 patients and delivering over 10,000 interactions in just one month. Our team is working hard to provide care in a variety of ways—face-to-face, over the phone, and online—to meet different needs.

Missed appointments (DNAs) continue to have an impact on availability. If you can’t attend, please let us know so we can offer that slot to someone else who needs it.

🙏 Thank you for your continued patience and support—it really does make a difference.

03/03/2026

Happy March to all of our patients.

February 2026 – Practice Activity Summary

February remained a busy month across the practice, with demand continuing at expected winter levels. The registered list size increased slightly to 22,594 patients, reflecting steady population growth.

The practice received 8,009 inbound calls during the month. Call handling performance remained stable, with an average talk time of 2 minutes 35 seconds and an average queue time of 4 minutes 19 seconds. Missed calls reduced to 487, and of the 709 callbacks requested, 664 were completed successfully, demonstrating strong follow-through by the reception team.

Clinical activity remained high. There were 4,099 face-to-face appointments delivered alongside 1,291 telephone appointments and 697 online consultations. Home visiting activity was lower than previous peak winter months at 106 visits. DNA levels stood at 267, which continues to be monitored.

Total patient contacts, including administrative interactions, reached 9,625 for the month, highlighting sustained service pressure across both clinical and non-clinical teams.

Prescription workload remained significant, with 6,385 prescriptions issued. The pharmacy team recorded 3,149 patient contacts, reflecting their continued key role in managing medication queries and reviews. Referral activity remained steady at 635 patient referrals.

Administrative throughput also remained high, with 4,954 documents processed during February.

Overall, the data indicates continued high demand but stable performance across telephony, access and clinical delivery, with teams maintaining service levels despite ongoing workload pressures. Thank you for all of you that have left us amazing feedback and please be aware we have a PPG Patient Participation Group this Thursday 12.30 till 1.30 at the practice. All patients are welcome.

27/02/2026

Practice Closure for Staff Training

Chorlton Family Practice will be closed on Tuesday 25th March for essential staff training.

This training helps us continue to improve the quality, safety and efficiency of the care we provide to our patients.

If you need medical help while we are closed:

For urgent medical advice, please contact NHS 111

In a medical emergency, please call 999

We will reopen as normal the following working day.

Thank you for your understanding and support 💙

05/02/2026

🧠 Time to Talk Day – 5 February 2026

Today is Time to Talk Day, a national awareness day encouraging open conversations about mental health.

Talking about how we’re feeling isn’t always easy — but a simple conversation can make a real difference. Whether it’s checking in with a friend, speaking to a colleague, or reaching out to a healthcare professional, starting that conversation helps break stigma and reminds people they’re not alone.

Mental health is just as important as physical health. If you’ve been feeling low, anxious, overwhelmed, or simply not yourself, support is available.

💬 Talk to someone you trust
📞 Contact the practice if you would like support
🌐 Visit NHS Every Mind Matters for advice and self-help

National Support Numbers (UK)

📞 NHS 111 – Press 2 for the urgent mental health helpline (24/7)
📞 Samaritans – 116 123 (Free, 24/7)
📱 Text SHOUT to 85258 (Free 24/7 crisis text support)
📞 YoungMinds Parent Helpline – 0808 802 5544

If you or someone else is in immediate danger, please call 999.

Let’s keep the conversation going — not just today, but every day 💙