Northdown Surgery

17/08/2026

🟢 PHONE LINES RESTORED

✅ Our telephone system is now working normally

⏰ Thank you for your patience while BT Openreach resolved today's fault

📞 Please contact the surgery as usual if you need assistance

Northdown and Dashwood Surgery

17/08/2026

📞Telephone System Issues

We are currently experiencing significant problems with our telephone lines at the Northdown site, with calls being interrupted or disconnected.

An engineer is on site and actively working to resolve a line fault as quickly as possible.

If you are unable to get through by phone, please be aware that our reception and clinical teams are aware of the issue and are doing their best to assist patients during this disruption.

For urgent medical needs, please use the appropriate NHS services. If your condition is life-threatening, call 999 immediately.

We apologise for the inconvenience and appreciate your patience and understanding while the fault is being repaired.
We will provide further updates as soon as we have them.

Northdown & Dashwood Surgery

24/07/2026

🚧Due to the large amount of roadworks and road closures happening from now until the end of August, please ensure that you leave extra time for potential delays in travel to make it to your appointment on time. Thank you.

03/07/2026

🪛Important Patient Notice – Dashwood Site
Today we are carrying out essential network and system upgrades at our Dashwood site.

During this time, access to some of our clinical systems may be temporarily unavailable, which could result in delays when contacting or visiting the practice.

Our team will continue to provide care and support throughout the day and will do everything possible to minimise disruption.
We apologise for any inconvenience and thank you for your patience and understanding while these important improvements are completed.

Northdown and Dashwood Surgery

🪛Important Patient Notice – Dashwood Site
Today we are carrying out essential network and system upgrades at our Dashwood site.

During this time, access to some of our clinical systems may be temporarily unavailable, which could result in delays when contacting or visiting the practice.

Our team will continue to provide care and support throughout the day and will do everything possible to minimise disruption.

We apologise for any inconvenience and thank you for your patience and understanding while these important improvements are completed.

Northdown and Dashwood Surgery

24/06/2026

☀️Hot conditions can affect medicines💊 and how well they work.

It’s easy to forget that medicines left in the heat – in cars, bags, or on sunny windowsills – might not work properly when you need them.

If you are taking long-term medication, it is important to double check how your medication reacts with the intense heat and follow these tips to avoid any issues.

Link to find out more information in the comments.

20/05/2026

Patient Notice – PLT Closure Today
Just a reminder that Northdown & Dashwood Surgery will be closed from 1:00pm today for staff Protected Learning Time.
This morning, Anima was open from 8:00–10:00am to ensure urgent requests could be safely triaged and managed before closure.
➡️ For urgent medical advice while we are closed:

Visit 111.nhs.uk
Call NHS 111
Call 999 in an emergency

We’ll reopen as normal tomorrow. Thank you for your support.

18/05/2026

Interested in joining our Patient Participation Group?
Our next PPG meeting is coming up and we’d love to welcome new members.
📅 Thursday 21st May
🕚 11:00 AM
📍 Held at both our surgery sites
This is a great opportunity to:
✅ Learn more about the PPG
✅ Share your ideas
✅ Get involved in improving services
💡 You’re very welcome to come along — even if you just want to find out more.
👉 Join via our website or speak to reception
🔗 Link in comments

15/05/2026

🌟 Have Your Say at Your GP Practice 🌟
Northdown and Dashwood Surgery is looking for patients to join our Patient Participation Group (PPG).
This is your chance to:
✅ Share your ideas
✅ Help improve services
✅ Represent patient views
✅ Make a real difference
We’re looking for patients of all ages and backgrounds to help ensure our services reflect the community across Thanet.
💡 No experience needed — just an interest in your local GP practice.
👉 Join via our website (quick and easy)
🔗 Link in comments

11/05/2026

Following today's flood at our Northdown site, we will be accepting Anima requests tomorrow (Tuesday).
Thank you for your patience during this time.

11/05/2026

Following this morning's flood at our Northdown site, we are open to patients with appointments this afternoon.

Unfortunately we are still unable to accept Anima requests today.