Station Road Medical Practice

03/09/2026

** Consultation Statistics**

During the month of August our Reception Team answered 10,059 calls to the Practice. Please bear with us when the phone lines are busy, particularly on a Monday morning, our Team work exceptionally hard to answer as many calls as possible each day.

Our Clinicians also carried out 2,433 face to face consultations and 1,443 telephone consultations throughout August and are dealing with multiple patient contacts through the day, both acute and routine.

Our Team work exceptionally hard to treat as many patients as possible through the most appropriate patient care pathway so this could mean it is more appropriate for you to be seen by one of our multidisciplinary team members such as our Mental Health Practitioner or our Physiotherapist amongst others.

Your local pharmacy is also the most appropriate contact for minor ailments which may be treated through the Pharmacy First Service.

02/09/2026

**September Bank Holiday**

The Surgery will be closed for the September bank holiday on Friday 18th and Monday 21st September 2026, reopening on Tuesday 22nd September.

Please ensure you order your medication in plenty of time.

For any urgent medical queries during the September bank holiday please contact 111.

28/08/2026

This Winter, the flu and Covid-19 vaccines are being offered to people who are considered most at risk from serious flu and/or Covid-19 disease.

The flu and COVID vaccines are being offered from September 2026. If you’re eligible, you’ll receive a letter, email or text with appointment details or information on how to book one.

For more information, including a detailed list of who is eligible for each vaccine, please visit:

www.nhsinform.scot/wintervaccines

Please do not contact the Surgery regarding an appointment for the vaccines, as we do not hold any vaccines in stock.

Information about the coronavirus vaccine in Scotland including how many doses you'll be offered and how to get them

21/08/2026

**PROTECTED LEARNING**

The practice takes part in a number of Protected Learning Time (PLT) events throughout the year. This dedicated time allows the practice the opportunity to close for the afternoon to carry out essential staff training and address learning and professional development needs for the whole practice team. Protected Learning Time also allows us as a practice to improve on our service delivery and ensure we are providing a high standard of care to our patient population.

We would like to advise you that the practice will be closed for a PLT event on the following date

Tuesday 25th August 1pm-5.30pm

Between the hours of 1pm-5.30pm on this day, if you require urgent medical attention which cannot wait until the following day to be seen by your GP, please telephone the Ayrshire Urgent Care Service on 01563 826930 and a member of staff will be able to assist you with your enquiry. The Ayrshire Urgent Care Service will provide a clinical assessment where required and if you require to be seen by a GP within these hours, your GP Practice will contact you directly.

06/08/2026

** Consultation Statistics**

During the month of July our Reception Team answered 11,410 calls to the Practice. Please bear with us when the phone lines are busy, particularly on a Monday morning, our Team work exceptionally hard to answer as many calls as possible each day.

Our Clinicians also carried out 3,087 face to face consultations and 1,633 telephone consultations throughout July and are dealing with multiple patient contacts through the day, both acute and routine.

Our Team work exceptionally hard to treat as many patients as possible through the most appropriate patient care pathway so this could mean it is more appropriate for you to be seen by one of our multidisciplinary team members such as our Mental Health Practitioner or our Physiotherapist amongst others.

Your local pharmacy is also the most appropriate contact for minor ailments which may be treated through the Pharmacy First Service.

05/08/2026

**Important Information: New Website**

From 20th October, our practice website will be moving to a new website provider

Our current website provider is ceasing trading, which means we need to transfer our website to a new platform.

We would like to reassure patients that:

• Our website address will remain exactly the same, there is no need to update any bookmarks or saved links.
• The look, content and navigation of the new website will be very similar to the current site, making it easy to find the information and services you need.
• All of the key information and online services you currently use will continue to be available.

**Changes to Online Prescription Requests**

The new website operates a simpler prescription request form.

What's changing:
• You will no longer need to log into an account to submit a prescription request online.
• Instead, there will be a simple online form where you enter your details and list the medication you require.

Why do I need to enter my medication each time?
• For GDPR and data protection reasons, the system cannot store your repeat medication list.
• This means you will need to type in the items you require each time you submit a prescription request.

Thank you for your patience and understanding as we make this transition. If you experience any difficulties using the new website after 20th October, please contact the practice and we will be happy to help.

09/07/2026

** Consultation Statistics**

During the month of June our Reception Team answered 12,045 calls to the Practice. Please bear with us when the phone lines are busy, particularly on a Monday morning, our Team work exceptionally hard to answer as many calls as possible each day.

Our Clinicians also carried out 2,942 face to face consultations and 1,500 telephone consultations throughout June and are dealing with multiple patient contacts through the day, both acute and routine.

Our Team work exceptionally hard to treat as many patients as possible through the most appropriate patient care pathway so this could mean it is more appropriate for you to be seen by one of our multidisciplinary team members such as our Mental Health Practitioner or our Physiotherapist amongst others.

Your local pharmacy is also the most appropriate contact for minor ailments which may be treated through the Pharmacy First Service.

17/06/2026

**PROTECTED LEARNING**

The practice takes part in a number of Protected Learning Time (PLT) events throughout the year. This dedicated time allows the practice the opportunity to close for the afternoon to carry out essential staff training and address learning and professional development needs for the whole practice team. Protected Learning Time also allows us as a practice to improve on our service delivery and ensure we are providing a high standard of care to our patient population.

We would like to advise you that the practice will be closed for a PLT event on the following date

Tuesday 23rd June 1pm-5.30pm

Between the hours of 1pm-5.30pm on this day, if you require urgent medical attention which cannot wait until the following day to be seen by your GP, please telephone the Ayrshire Urgent Care Service on 01563 826930 and a member of staff will be able to assist you with your enquiry. The Ayrshire Urgent Care Service will provide a clinical assessment where required and if you require to be seen by a GP within these hours, your GP Practice will contact you directly.

12/06/2026

Public holiday

10/06/2026

** Consultation Statistics**

During the month of May our Reception Team answered 10,105 calls to the Practice. Please bear with us when the phone lines are busy, particularly on a Monday morning, our Team work exceptionally hard to answer as many calls as possible each day.

Our Clinicians also carried out 2,702 face to face consultations and 1,318 telephone consultations throughout May and are dealing with multiple patient contacts through the day, both acute and routine.

Our Team work exceptionally hard to treat as many patients as possible through the most appropriate patient care pathway so this could mean it is more appropriate for you to be seen by one of our multidisciplinary team members such as our Mental Health Practitioner or our Physiotherapist amongst others.

Your local pharmacy is also the most appropriate contact for minor ailments which may be treated through the Pharmacy First Service.