09/06/2026
š Thank you to the families who have shared their Birthcare experience via Google reviews.
We're proud to have seen our Google review rating continue to improve, reaching 3.9 stars as we work hard to provide the best possible experience for Auckland families.
Your feedback helps us understand what we're doing well and where we can do better. Looking across recent reviews, three areas consistently stand out:
⢠Our people - Midwives, nurses, healthcare assistants, and support staff are regularly praised for their kindness, expertise, and encouragement during those important first days with a new baby.
⢠A supportive environment - Families value having a comfortable space to rest, recover, and focus on bonding with their pÄpi.
⢠Meals and facilities - Many parents appreciate the quality of the food, private rooms, and facilities that help make their stay more comfortable.
We're also listening closely to feedback about where we can improve. Our focus areas include:
⢠Continuing to improve consistency of care and communication across all shifts and teams.
⢠Enhancing the overall patient experience during busy periods to ensure every family feels supported.
⢠Investing in our facilities and services to meet the evolving needs and expectations of new parents and whÄnau.
Weāve done amazing work in this space already!
Thank you to everyone who has taken the time to leave a review. Your feedback helps shape the future of Birthcare and supports our commitment to delivering exceptional postnatal care.