17/08/2026
Important Update for Our Patients โ Influenza A Outbreak โ please Help us keep everyone well.
We are currently experiencing a significant increase in Influenza A and other respiratory illnesses in our community.
With hospitals, after-hours services and general practices under increased pressure, we are doing our best to ensure we can continue to care for patients who need us most.
We are asking all patients to please wear a mask when they enter the building.
How you can help?
To help protect our patients and staff and manage the current demand, we are asking you to:
Book a phone consultation where possible. Our experienced clinical team will assess your symptoms over the phone and determine whether you need to be seen in person, or if you can be managed by phone.
Reschedule non-urgent appointments to early September, where appropriate. We will reassess the situation at the end of next week.
If you have a cough, cold, flu-like symptoms, or have tested positive for Influenza A, please call us before coming into the practice. One of our experienced team members will triage you and advise on the most appropriate care.
Please wear a mask if you are unwell when attending the practice. This helps protect our vulnerable patients, other members of the community and our staff.
Managing Influenza A at home.
In most cases, Influenza A can be managed at home with plenty of rest, fluids and appropriate symptom relief.
If you would like to purchase a flu test, or if you have tested positive for Influenza A and are unwell, you can purchase these from your local pharmacy. Queen Street Pharmacy, can assist with your medication needs and offer delivery directly to your door, including antiviral medication where appropriate.
Phone triage allows our clinical team to assess your symptoms and make sure you receive the right level of care without necessarily needing to come into the practice.
However, please do not delay seeking urgent medical attention if you are seriously unwell or your symptoms are worsening.
Flu Vaccination
Given the current pressure on hospitals and general practice, if you have not yet had your flu vaccination this year, it is not too late.
Please give us a call and we can arrange an appointment for you.
Thank you for your understanding
We appreciate your patience and cooperation while we work through this particularly busy period. Our priority is to make sure we can continue to provide care to those who need it most.
We will reassess the situation at the end of next week and provide further updates if required.
Thank you for helping us protect our patients, our community and our staff.
