Personal Care Family Practice

09/03/2026

08/21/2026

Food for thought. When life asks you to have patience, it’s often asking you to help someone else get those precious minutes of rest and relaxation they so desperately need so they will be able to be there for in your next time of need.

We understand we’ve gone above and beyond for a very long time to get you what you want and sometimes even need. We now politely ask that you take into account that Verona and staff are people too, with families and limits. With the closing of so many offices due to retirements, etc., Verona and staff have been and will continue to run themselves into the ground until they can no longer press on. Do we really want to see another much needed office shutter its doors? They genuinely care about you, please care about them.

I’ve made this clear numerous times. If you need a refill, allow for, and expect 36 hours for the order to be processed. If it gets done sooner you’ve won the equivalent of the primary care lottery. Some unfortunately expect and often demand that Verona fill medications within minutes, from 0500 through 0000. This cannot and will not continue. Please be respectful of our staff’s family needs. 60-70 hour weeks are becoming the normal and cannot continue. We are open to longer office hours to help everyone we can, but family time is reserved for just that, family. Thank you for listening and understanding.

Mr. Roberts

07/29/2026

We are monitoring flooding in multiple areas of Pennsylvania.

If you encounter flood water: Turn around, don't drown.

⦿ Do not walk through or willingly enter flood water. 🚫

⦿ Pay attention to local weather alerts. 🤳

⦿ Be extra cautious when driving, especially at night. Keep your eyes peeled for standing water, and never drive around barriers. 🚧

07/28/2026

I hate that we have to address this again.

Susquehanna Valley neighbors. We are aware that numerous primary care offices are closing soon in the Berwick area, again. We are also, as always trying to help as many as we’re able. Please, for those of you looking to become new patient’s, we ask that you take into consideration our office is staffed by real people with real feelings, and who work very hard to keep up with the pace of the office that is here to help you. Truthfully, we could all go work elsewhere and make more money. That’s obviously not why we’re here.

Anyone who believes they are of some royal bloodline, or above our staff, starting off communications with derogatory, belittling, or demanding words will not be accepted as new patients. Any existing patients that fall into this category will be removed. It’s exhausting that we have to post this sort of thing annually. Healthcare workers are there to care for you, not to be verbally abused by you. This goes for healthcare workers in any realm as we have all worked in numerous roles within healthcare and have experienced this behavior in each of those roles. It’s not acceptable to verbally abuse someone who is trying to help you.

IE: You WILL do ######! I want ###x NOW!; I WILL be seen immediately! You WILL fill my prescription immediately!

We understand many of you may have been thrown into a situation you weren’t expecting. That’s not a reason to take that out on our family.

Normal, respectful, local area residents do not speak to others like this. If you are someone who needs to speak like this, please remove yourself from our practice before deciding to make an inappropriate call to our hard working staff.

07/27/2026

We all need a little help to stay afloat sometimes. 💜🩷🩵

07/26/2026

Would you like to be able to choose your pharmacy by location AND PRICE! If you said yes, we’ve got you. Some have already received the new option for receiving prescriptions. It gives you the control over whether you pay the highest, lowest, or mid level price. On vacation, no problem. You can send your prescription virtually anywhere you are going to be. Gone are the days of certain pharmacies saying they never received the script. Now, you can show them on your phone that YOU sent it to them, and when! You may be surprised by the price differences for some medications.

Even on an attempted vacation, we’re working to make your experience with our office even better!

07/19/2026

Click below to schedule online

07/18/2026

Good afternoon, neighbors. For anyone who may not have found the online self-schedule, please see below. While we continue to work out the bugs in the new system, please know that the only location where your appointment can be approved is 1918 W. Front St, Berwick, PA 18603. Please use your cell phone or tablet to scan the QR code below. Online scheduling is available Monday-Wednesday and Friday from 0800-1600 hours.

Of course, you can also contact Christy to schedule at 570-616-8594 or email [email protected]. If you have an established patient portal, you should also be able to request an appointment through it once your data transfer is complete. Lastly, you can click https://d2oe0ra32qx05a.cloudfront.net/?practiceKey=k_1_114437

What do you call an impatient digital square?

A Quick Response code.

07/10/2026

Good afternoon, Susquehanna Valley neighbors. Have you had any interaction with our new Tebra EMR system? Have you figured out that you can actually request an appointment with a date and time through your online patient portal? (Thursdays are not eligible) We have been hearing positive reviews about the ease of paying copays, uploading documents, prepopulating information, and even making new appointments. We hope you will, too. Athena is no longer active and will not notify us if requesting medication refills.

Good things are happening behind the scenes, and we hope they will continue as we work to improve your experience with our family office. We are looking to bring on some part-time providers to reduce any delays in meeting your needs. If it works out, we believe you will welcome them to the practice, as Verona will have already approved of their alignment with the practice's mission.

Lastly, we would like to welcome all the new patients and reiterate some important ground rules to both new and existing patients. Although we have staff who try to go out of their way for our patients, we do have limits. The top three being:

1. Anyone physically or verbally assaulting (yelling, screaming, belittling, touching, or throwing items at) our staff will be removed from the practice. Our parents taught us just as we have taught our children that this is unacceptable behavior, and we couldn't agree more. Let's respect each other so we may all have a good day.

2. Showing up to the appointments you made is important for the longevity of the practice. After 3 no-call, no-shows, you will be removed from the practice. We have others patiently waiting for those appointments.

3. Lastly, please allow 36 hours' notice when needing medication refills. You probably think it's not a big issue to request at the last minute. I can assure you that, given the number of patients, it becomes extremely overwhelming. We need Verona and the girls to stay healthy as they do their absolute best to ensure you are all living your best lives. Let's help them help us!

If anyone is having problems with any of our staff, I would appreciate it if you would email me at [email protected] so we can review the experience and resolve it appropriately. Thank you. Have an amazing weekend!