09/17/2026
Leading without authority starts with trust. Not the kind of trust we simply say we have, but trust people can see in the way we lead. Ask before telling. Listen without immediately supplying the answer. Make room for perspectives you haven’t considered. Kay Kennedy explores what Human-Centered Leadership in Healthcare® can teach us about turning connection into influence.
Some of the most challenging leadership situations occur when we are expected to move important work forward, but the people we need to engage do not report to us. We may be leading a project, working across departments, chairing a committee or council, or simply trying to bring colleagues together....