29/10/2026
Words like these make our day. 💚 Thank you for trusting us with your care.
Good day Dr McIntosh
I would like to take a moment to express my heartfelt appreciation to everyone at your hospital who contributed to making my recent experience such a positive one.
I underwent a procedure on my right hand at your facility last year, and I remember being extremely impressed by the care and kindness I received. When I returned to your hospital on Monday, 21 September 2026, as a patient once again, I was reminded of just how special your staff truly are.
From the moment I arrived, I was treated with warmth, kindness and genuine respect. I would particularly like to compliment your entire team — from the parking attendant who welcomed me, through to the nurses, theatre staff and everyone who assisted me along the way.
It is not often that one can say that a hospital experience was genuinely pleasant, but that is exactly how I felt. There was a wonderful sense of compassion and care in the way each member of staff interacted with me. Even in what can naturally be an anxious and uncertain environment, I felt reassured, cared for and treated as a person rather than simply as a patient.
The friendliness and professionalism of your staff deserve every compliment. Their patience, kindness and willingness to assist made a meaningful difference to my experience.
Please extend my sincere thanks to everyone involved. I hope the staff know how much their efforts are appreciated. The care they provide goes beyond simply doing their jobs — it creates an environment in which patients feel safe, respected and valued.
Thank you once again for the exceptional care I received. I left your hospital with a feeling of genuine gratitude, and I felt it was important to let you know that the wonderful work of your staff does not go unnoticed. You can truly be proud of this facility and, most importantly, of the wonderful staff who represent it.
