12/08/2026
π£Meet Emily β the newest addition to the Prime Health Podiatry team!
You might notice something a little different next time you call and we can't get to the phone straight away β that's Emily, our new AI receptionist, stepping in to help.
We want to be upfront: Emily is AI, not one of our human team. We're trying something new here, using a bit of clever technology so that when Skye, Leia and the clinical team are flat out with patients, your call still gets answered instead of going to voicemail.
If you leave a message with Emily, don't worry β it'll reach us. Our reception team is in Mondays and Thursdays to return calls and messages, so that's when you can expect to hear back.
Like any new team member, Emily is still learning the ropes β and if we're honest, so are we! We might be a little slower picking up the new system than she is, so please bear with us while we get everything running smoothly.
Our goal is simple: make it easier to reach us and get the care you need, even on our busiest days. Thanks for being patient with us as we grow and try new things to look after you better.