22/10/2026
The Future of Plan Management. We're Ready for What's Next! 💜
With significant changes on the horizon for NDIS plan management, we want to reassure our participants, providers and support coordinators that Manage Mode is actively preparing for the next chapter.
As the NDIA progresses towards establishing a new panel of plan management providers, our intention is clear: we are committed to securing our place on that panel and continuing to support the thousands of participants who trust us with their NDIS funding.
The NDIA has outlined a clear focus on improving service quality, strengthening accountability, preventing fraud, protecting participant funding and addressing conflicts of interest. We welcome these reforms.
These are principles we strongly support and areas we continue to invest in as we prepare for the future.
Here's what that commitment looks like at Manage Mode:
Participants First — Above all, we remain committed to giving participants choice, control, transparency and confidence.
100% Independent — We are independently owned and operated, with no affiliations or competing interests involving other NDIS service providers.
Plan Management Specialists — It's our sole focus, allowing us to dedicate our expertise, resources and attention to doing it exceptionally well.
Continued Investment — We continue to invest in our people, technology, systems, security and processes.
Experienced & Growing Team — Our dedicated team continues to grow, supported by ongoing training, professional development and a commitment.
Strong Governance & Compliance — We continually strengthen our internal controls, compliance frameworks, incident management procedures and quality assurance processes.
Payment Integrity & Fraud Prevention — We recognise the important role plan managers play in safeguarding NDIS funding. Our approach prioritises appropriate invoice verification, compliant claiming and identifying potential irregularities before payments are made.
Transparency & Reporting — We are committed to accurate record-keeping, clear financial reporting and providing participants and their representatives with visibility and confidence.
While the detailed panel selection requirements are yet to be released, we're taking proactive steps to position Manage Mode to meet the evolving expectations of the NDIS.
We see these reforms as an opportunity to further demonstrate the value of independent, specialist plan management backed by strong governance and genuine accountability.
Regardless of the changes ahead, our day-to-day commitment remains the same: providing responsive, reliable and genuinely independent plan management, with the people we support at the centre of every decision.
We're excited about the future, and we're working hard to be part of it.
Manage Mode | Independent. Specialist. Committed.
