09/10/2026
𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗖𝗘𝗡𝗧𝗥𝗘 𝗟𝗘𝗔𝗗𝗘𝗥𝗦: 𝗜𝗦 𝗢𝗨𝗥 𝗨𝗡𝗗𝗘𝗥𝗦𝗧𝗔𝗡𝗗𝗜𝗡𝗚 𝗢𝗙 𝗪𝗢𝗥𝗞𝗣𝗟𝗔𝗖𝗘 𝗥𝗜𝗦𝗞 𝗞𝗘𝗘𝗣𝗜𝗡𝗚 𝗨𝗣 𝗪𝗜𝗧𝗛 𝗧𝗛𝗘 𝗪𝗔𝗬 𝗪𝗘 𝗪𝗢𝗥𝗞?
AI is changing how we work. But are we keeping up with what that means for the people doing the work?
Harvard Business Review is adding to an increasingly important conversation about AI, cognitive load and employee wellbeing. Its recent article, When Using AI Leads to “Brain Fry”, explores how certain patterns of AI use can contribute to cognitive fatigue. Other research highlights how AI can intensify work rather than simply reduce it.
𝗙𝗼𝗿 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗰𝗲𝗻𝘁𝗿𝗲 𝗹𝗲𝗮𝗱𝗲𝗿𝘀, 𝘁𝗵𝗶𝘀 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗺𝗮𝘁𝘁𝗲𝗿𝘀.
As technology, AI and digital workloads reshape our working environments, we need to look beyond traditional measures of workplace risk and ask bigger questions about the health, wellbeing and sustainability of the work we do.
That’s why I’m bringing contact centre leaders together for the 𝗢𝗰𝘁𝗼𝗯𝗲𝗿 𝗪𝗛𝗦 𝗶𝗻 𝗖𝗫 𝗥𝗼𝘂𝗻𝗱𝘁𝗮𝗯𝗹𝗲𝘀, 𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝗯𝘆 𝘁𝗵𝗲 𝗔𝗜𝗛𝗦 𝗪𝗛𝗦 𝗶𝗻 𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗖𝗲𝗻𝘁𝗿𝗲𝘀 𝗽𝗿𝗼𝗷𝗲𝗰𝘁.
This is an opportunity for middle and senior managers to step back from the daily demands of operations and explore:
🔹 What are we missing when we assess the risks of computer-based work?
🔹 How do we connect the dots between WHS, employee wellbeing, engagement and operational performance?
🔹 What can we learn from other contact centres facing similar challenges?
🔹 What practical changes could help us better protect our people as work evolves?
This isn't just another discussion about workplace safety. 𝗜𝘁'𝘀 𝗮 𝗰𝗵𝗮𝗻𝗰𝗲 𝘁𝗼 𝗵𝗲𝗹𝗽 𝘀𝗵𝗮𝗽𝗲 𝗵𝗼𝘄 𝘄𝗲 𝘁𝗵𝗶𝗻𝗸 𝗮𝗯𝗼𝘂𝘁 𝗵𝗲𝗮𝗹𝘁𝗵𝘆, 𝘀𝘂𝘀𝘁𝗮𝗶𝗻𝗮𝗯𝗹𝗲 𝘄𝗼𝗿𝗸 𝗶𝗻 𝗮𝗻 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗶𝗻𝗴𝗹𝘆 𝘁𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆-𝗱𝗿𝗶𝘃𝗲𝗻 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆.
Your experience matters. Your insights can help build a better understanding of the challenges facing our industry — and identify opportunities to do things differently.
📩 𝗜𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱 𝗶𝗻 𝗷𝗼𝗶𝗻𝗶𝗻𝗴 𝘂𝘀?
𝗩𝗶𝗿𝘁𝘂𝗮𝗹 – 𝗭𝗼𝗼𝗺
📅 Wednesday 14 October
🕐 11am–12.30pm AEST
💻 Online via Zoom
𝗣𝗲𝗿𝘁𝗵 – 𝗜𝗻 𝗽𝗲𝗿𝘀𝗼𝗻
If you are in Perth, I’d particularly encourage you to join us in person for a facilitated discussion and light lunch.
📅 Thursday 22 October
🕐 12 pm–2 pm AWST
🏢 Leederville, WA 6007 | Venue provided on registration
Simply comment YES below or send me a DM, and I’ll send you the email invitation with the details.
Let's bring the conversation together and help move WHS in contact centres forward.