Charlotte Medical Practice

Charlotte Medical Practice Welcome to Charlotte Medical Practice! We are a friendly, modern GP practice in North-West Dumfries.

Dear Charlotte Medical Practice community,A bit of a plea.One of my colleagues today, Friday 4th September, has unfortun...
04/09/2026

Dear Charlotte Medical Practice community,

A bit of a plea.
One of my colleagues today, Friday 4th September, has unfortunately had their bike stolen from the bike rack just outside the practice.
The picture below is similar - dark blue carerra.
It was attached to the bike rack with a locked chain.
Unfortunately, our CCTV does not cover this area.
Police are being informed.

I am very saddened, that we spend all day trying to do our best, for a colleague then to finish their tiring day only to find an empty space where their bike was.

If anyone has any information, or may be aware of information - then please contact police on 101.

Thanks,
Dr Ian Wilson

04/09/2026

Job post summary

Date posted: 4th September 2026

Job Description:

Fixed Term - Maternity Leave Cover

Full Time 37.5 hours - Monday- Friday - Fixed term basis to provide Maternity leave cover and will end on the return of the post-holder from maternity leave.

Charlotte Medical Practice is a friendly and well-established General Medical Practice. We are seeking a dedicated Medical Receptionist/Administrator to join our team. If you thrive in a fast-paced environment and have a passion for patient care, we would love to hear from you.

Key Responsibilities:

· Receiving, assisting, and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
· Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, either in person or via the telephone
· Maintain accurate patient records using clinical systems.
· Handle prescription requests and other administrative duties.
· Uphold confidentiality and data protection standards at all times.
·
What we are looking for:

· Previous experience of working within a medical or reception environment (preferred but not essential)
· Excellent communication skills and interpersonal skills
· Ability to multitask and remain calm under pressure
· A team player with a proactive and flexible attitude

What we offer is the opportunity to work in a team that is the backbone of the practice. Who are genuinely supportive, and always ready to lend a hand. Whether it’s juggling a busy morning of appointments or navigating last-minute changes, they work seamlessly together with good humour and mutual respect. New team members quickly become part of a close-knit group that values teamwork, communication, and a shared commitment to excellent patient care.

Apply with CV and covering letter
Closing Date the 18th September 2026
Interviews will take place on the Tuesday & Wednesday of the following week.
Work Location: In person
Email: [email protected]

19/08/2026

A gentle reminder to our patients:

Following our recent clinical system change, many of the processes we rely on every day have changed significantly. This means that some services and requests are currently taking longer than normal.

We ask that you allow extra time for us to process requests and assist you. Most importantly, please remember that our staff are doing their absolute best in difficult circumstances and deserve to be treated with respect and kindness at all times.

We appreciate your patience, understanding, and support as we continue to work through this.

29/06/2026

Medication due? Please order soon!

Due to IT changes happening next week, please order any regular medication before Fri 3rd of July, as the practice will have limited IT access next week and won't be able to process these requests between the 8th & 15th of July.

We are changing the computer system.Our practice will be switching systems from the 8th of JulyPlease expect some disrup...
22/06/2026

We are changing the computer system.
Our practice will be switching systems from the 8th of July
Please expect some disruption and order your prescriptions in advance.

Thank you for your understanding and support.

10/06/2026

The surgery will be closed on Monday, 15th of June for Public Holiday. We will re-open again at 8am on Tuesday 16th of June.
If you require urgent assistance, call NHS 24 on 111.
This service is for urgent health problems that can not wait until the surgery is open
If your problem is life threatening you should call 999

28/05/2026

Due to significant staff sickness, we are working with a much reduced clinical team today. We would appreciate it if you could only contact us if your health need is absolutely essential for today. Many thanks.

19/05/2026

We’ll be closed from 1pm Thursday 21st May, so our team can take part in a Protected Learning Time session.
If your medical issue is urgent and cannot wait until we reopen, please call 01387 241033.
We reopen as normal Friday 22nd May.
Thanks for your support!

30/04/2026

The prescription phone line will be unavailable from 1pm Friday 1st May until 8am Tuesday 5th May 2026. You can still email your prescription request over this period to [email protected]. Sorry for any inconvenience.

24/04/2026

The surgery will be closed on Monday, 4th of May for May Day Public Holiday. We will re-open again at 8am on Tuesday 5th May.

If you require urgent assistance, call NHS 24 on 111.

This service is for urgent health problems that can not wait until the surgery is open

If your problem is life threatening you should call 999

Address

12-28 Lochfield Road
Dumfries
DG29

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+441387267626

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