10/08/2026
💙 A New Chapter, One Team, One Practice
July marked our first full month as ACF Medical Group, bringing together Fitzalan Medical Group and The Coppice & Angmering Medical Centre as a single practice serving nearly 30,000 patients across our community.
While the name may be new, our focus remains the same: providing high-quality care, improving access to services, and supporting patients when they need us most.
Throughout July, our teams delivered care in many different ways. From face-to-face and telephone appointments to online consultations, home visits and prescription services, thousands of patients received support across our sites. Our reception teams also continued to help patients navigate services, answer queries and arrange follow-up calls when needed.
We're also pleased that 87% of patients who completed the Friends and Family Test told us they would rate their experience as good or very good, with many comments highlighting the kindness of our staff, the professionalism of our clinicians, and the welcoming environment across our practices.
Some of the feedback that stood out included patients praising staff for taking the time to listen, explaining treatments clearly, and helping them feel at ease during appointments. These comments mean a great deal to our teams and reflect the values we strive to deliver every day.
As we move forward as one organisation, we'd also like to remind patients about the importance of cancelling appointments if they are no longer needed. By letting us know you can't attend, we can offer that appointment to another patient who may be waiting for care.
Thank you to everyone who has supported us through this exciting transition. We're proud of what we've achieved together and look forward to continuing to serve our communities as ACF Medical Group. 💙
