06/07/2026
๐ Positive Behavioural Support (PBS) empowers our Complex Care clients to achieve their personal goals, living their best lives.
Led by our award-winning PBS team, our service works collaboratively with each individual, their families, support network and other professionals to develop personalised PBS plans. To do this, our PBS and support teams build a strong relationship with the person they are supporting. Being person-centred is all about learning our clients' likes, goals, and wishes and taking this into account when supporting behaviours of concern.
We support our clients in their daily environments to understand what might trigger distress - helping to reduce anxiety and enable staff to respond with confidence and compassion to their needs. Within our Positive Behavioural Support Service, clients:
๐Thrive without unnecessary restriction
๐Enjoy a good quality of life with their support circle
๐Have their needs met in a safe and effective way
๐Are at the heart of our service
Our service is led by continuous improvement where our PBS team provides debriefs, evaluates lessons learned and identifies opportunities for our support staff to attend additional training. This means our clients are supported by an evolving service designed to work around them, not one they have to fit into. โจ