15/10/2026
A quick & important note to all my wonderful clients 💆♀️✨
Over the past few weeks, I’ve had a lot of people simply not showing up for their appointments, without letting me know at all. I love what I do and my goal is to be here serving you all for many years to come but this is so frustrating as you can imagine with me being so busy.
As a small business, empty slots have a huge impact—especially with running costs continually rising. More importantly, when someone doesn't turn up without giving notice, it means another client who might really need treatment or be on a waiting list misses out on that spot.
A gentle reminder of our policy:
🗓️ 24 hours' notice is required if you need to cancel or reschedule. 48 hours for appointments 90min and longer
🚫 Unfortunately, failing to stick to this policy or repeatedly not showing up means we will no longer be able to offer you appointments in clinic
I completely understand that life happens and unexpected things pop up! All I ask is for a quick message or call to let me know as soon as you can so I can offer the time to someone else.
Thank you so much for your kindness, respect, and ongoing support for my small business. I look forward to seeing you all at your next appointments! ❤️
Charlotte
