Duet

09/10/2026

Here is something most NEMT owners never think about. The person pricing out a private pay ride is usually not the rider. It is a daughter three states away, on her phone, at 11pm, comparing three websites she found on Google.

She is not reading your mission statement. She is looking for a few specific things, and if she cannot find them fast, she calls the next provider on the list.

Harry Chambers Osborne Digital has built websites for more than 100 NEMT providers. In this clip he breaks down who the private pay buyer actually is and how to design the page so you are the one she calls.

Full episode: https://youtu.be/U0D7Yvs0_pg

09/07/2026

Are electric vans right for NEMT? John from Fenton Mobility breaks down the real trade-off in his opinion, where EVs shine (fixed routes, transit, green grants) and where the range math gets tough (unpredictable, on-demand pickups). It comes down to matching the vehicle to how you actually operate.
Checkout the whole episode here: https://youtu.be/RsmzAUdmQ1E

09/02/2026

James and Rachel Scholler - NEMT Growth Consultants got into pricing on Episode 22.

James has watched operators come in below market to win the work, then move rates up at two months, three months, and again until they've caught up to where everyone else sits.

Rachel added the customer's view. When a price lands that far under the rest of the market, the buyer's first question isn't about savings. It's about the service.

Both angles are worth holding at the same time if you're setting rates right now.

Episode 22 of the NEMT Growth Podcast, with Duet cofounder James O'Donnell. Watch: https://youtu.be/p17NmffLfRE

08/31/2026

Rachel Scholler - NEMT Growth Consultants got into NEMT for a reason a lot of you will recognize.

Her grandfather needed dialysis. The transport company in her area basically told the family that if they wanted him closer to treatment, they should sell the house. That was the option on the table.

So in 2008 she bought two vans and started her own company. By the time she sold it in 2025, seventeen years later, she was running 100+ patients a day on recurring contracts.

These days she coaches owners through their own exits, and she's blunt about where things go sideways once a deal is actually moving. It has very little to do with the size of the offer.

Worth listening to if selling is anywhere in your future.

Full episode: NEMT Growth Podcast, Episode 22. https://youtu.be/p17NmffLfRE

08/28/2026

Your website is your front desk. Is it answering?

Most NEMT websites are brochures. They look fine and they never ring the phone.

New episode with Harry Chambers of Osborne Digital: the 60-second website audit, what has to be above the fold, how fast you need to answer a form fill, and what a site should actually cost.

Your website is your front desk. Is it answering?Most NEMT websit...

08/28/2026

Rachel Scholler - NEMT Growth Consultants didn't set out to build a framework. She built an NEMT company, ran it for 17 years, sold it in 2025, and came out the other side with a very clear picture of what she'd have done differently.

That became the Clear to Exit Method, the process she now uses with owners who are getting ready to sell.

On Episode 22 she walks through the steps with James. If an exit is anywhere on your horizon, even five years out, this is the part to listen to.

Full episode: NEMT Growth Podcast, Episode 22. https://youtu.be/p17NmffLfRE

08/27/2026

Most NEMT owners decide to sell and then start preparing.

Rachel Scholler - NEMT Growth Consultants sold her company in 2025 after 17 years, and she says the work that actually moves your number happens two to three years before you ever take a call from a buyer.

Some of it is expansion. Some of it is conversations you have with your own managers, long before they know anything is coming.

She walks through what she'd do differently on Episode 22 of the NEMT Growth Podcast with Duet cofounder James O'Donnell.

08/25/2026

If you've ever thought about selling your NEMT company one day, this one is worth three minutes.

Rachel Scholler - NEMT Growth Consultants started with two vans in 2008 and sold the company in 2025 after 17 years. She now coaches other owners through their exits, so she's seen what buyers actually dig into.

When James asked her what an owner should build first, she didn't say revenue. She didn't say fleet. She said the thing that lives in most owners' heads and never makes it onto paper, and it covers more than just how the work gets done. It includes what happens to the business if something happens to you.

Most owners only sell once. The buyer across the table has done it many times. This is the gap.

Full episode: NEMT Growth Podcast, Episode 22. https://youtu.be/p17NmffLfRE

08/24/2026

NEMTAC wrapped, but we're not headed home yet.

Some of the team is on the road in this week, sitting down with operators who run Duet every day. First stop: the crew at CareWay.

There's only so much you can learn from a support ticket. Watching someone dispatch a live board, hearing what slows them down at 6am, seeing which parts of the workflow they've built around us instead of with us. That's the stuff that shapes what we build next.

Thanks to the CareWay team for the time and the honesty.

More stops coming. If you're an operator and we're near you, tell us.

08/19/2026

Last day at Non-Emergency Medical Transportation Accreditation Commission, Inc Transform.

Third year running for us, and the best one yet. This week we put the Care Facility Transportation Portal in front of operators for the first time, and the response has been better than we expected.

Booth 214 is open until the floor closes. Our co-founders James and Jing are there if you want a walkthrough of the portal or just want to talk about what’s actually driving trip volume right now.

Thanks to everyone who stopped by this week.