Duet

Duet helps NEMT providers grow with easy-to-use dispatching software and services

11/04/2026

What happens to a trip after the phone rings?

At most NEMT companies, it gets typed in, re-typed, called about, and re-keyed for billing.

In Duet, it’s one record from start to finish. It gets booked from any channel, scheduled automatically, run on the driver app, and tracked by the family and the facility. Then it turns into a CMS-1500 claim without anyone re-entering it.

Swipe through to follow one trip from the first ring of the phone to the claim that pays for it.

Free under 100 trips a month. Link to book a call: https://calendly.com/duet-nemt/meet

11/03/2026

We asked one of our longest-standing customers what changed after working with Duet. Here’s what Jeanine Johnson of SailorGirl Transport told us.

When she started, she had one van and was on call 24 hours a day. She was answering the phone all night, getting up and down, never sleeping through.

She found Duet online, and Jing picked up the phone.

What stuck with her wasn’t a feature. She had one van and was never treated like a small account. Duet was a small business too, and the pitch was simple: let’s grow together.

That was four years ago.

Her policy on other software companies these days: “Don’t call me, I’ll call you.”

Thank you, Jeanine, for sharing your story.

10/31/2026

Ghosts? Please. You’ve survived worse this week. 👻

The discharge call at 9pm that went straight to voicemail.
The claim that bounced over one tiny field.
The daughter texting “where’s the van??” like you’re not already on it.

Look, you’re running booking, dispatch, billing AND trying to grow. That’s not a job. That’s four.

Duet picks up the phone at 9pm, keeps the board straight and gets your claims paid. You go back to landing contracts. Or sleeping. Your call.

Which slide hit a little too close? Number in the comments. We won’t judge. Much. Or better yet test out Duet now: https://duetinc.com/

10/30/2026

Did you know we run a podcast? 🎙️
The NEMT Growth Podcast is real operators sharing what actually works: facility contracts, pricing, drivers, private pay, even selling your company.
Swipe for 5 reasons to subscribe. Then join Duet Dispatch to get every episode’s takeaways for free.
https://duetincnemt.beehiiv.com/subscribe

10/30/2026

That’s a wrap on Mobilize 2026.

Three days in Anaheim at TTA’s 108th Annual Convention & Expo, with operators, service providers, regulators and procurement teams from across private passenger ground transportation all under one roof.

Thank you to The Transportation Alliance and Bill Rouse for putting together another great year, and to everyone who stopped by to talk shop with James and the team. Special shoutout to Rey León of LEAP Institute for spending time with us.

We’re heading home with full notebooks and plenty of follow-ups. See you at Mobilize 2027.

10/29/2026

Our founders Jing and James share their takeaways from Mobilize 2026.

TTA was a fun one this year. The biggest highlight was seeing so many of our customers in person and getting to put faces to names we talk to every week.

We’re excited about what we’re building at Duet, and as we grow, it means a lot to keep supporting some of the best people in this industry.

Thank you to everyone who came out to Anaheim. See you next year.

10/29/2026

Good company at Mobilize 2026 in Anaheim.

James caught up with Bill Rouse, President of The Transportation Alliance, and Rey León of LEAP Institute, a longtime Duet partner we love working with.

Conventions are great for panels and booths. The best part is still standing next to the people who actually run rides every day and hearing what’s working for them.

Thank you to TTA for bringing the industry together this week.

10/27/2026

We’re at TTA’s Mobilize 2026 in Anaheim!

Our co-founders, Jing and James, got the booth set up and filmed a quick look around on day one.

If you’re here, stop by the Duet booth. Whether you’re figuring out how to get more trips, make dispatch easier, or just want to meet the people behind Duet, we’d love to talk.

10/21/2026

You don't need a 400-page policy book to start an NEMT company. But you do need a few things in place before your first ride.

Frank Ciccarella has spent more than 45 years in passenger transportation. His starting list for a one-person operation is short: a basic driver training program, covering things like intersections, turns, and following distance, plus the right certification for the passengers you plan to carry. If you want to do wheelchair or stretcher trips, he says hospitals and other facilities won't send you that work unless you're certified.

He gets into all of this with James in the full episode, including the startup paperwork, what brokers look for, and what attorneys ask to see after an incident. Link below 👇
https://youtu.be/cLS28UCxKmU

Address

San Francisco
San Francisco, CA
94110

Website

http://www.duetinc.com/

Alerts

Be the first to know and let us send you an email when Duet posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.