19/07/2026
Marks ramblings, long, sometimes strange but you’ll never get posts like this from anyone else 😂.
It’s been an interesting week to say the least. That new super moon on Tuesday messed with a few people 😂. Grumpy week it’s called now, even had a really abusive customer swearing at me on the phone saying I must be F blind not to see the fault on his scooter. He came down to show me, I told him there’s nothing wrong with it, I even showed him the new one in the shop that’s the same, now added to our customers banned list. I will not tolerate abuse towards me or my staff.
The weather cooled Friday and people must have been waiting to come out and buy scooters, one of our best days, 5 sold. Eastbourne x 2 and Bexhill x 3. 2 customers came to us after visiting others in Eastbourne, they liked us, our attitude with no pushy sales and the range of products, no good having a mobility shop with no choice of product. One scooter going to Heathfield, we don’t cover the area but customer is happy to pay extra for delivery and he has another company who’ll look after it. We do try to accommodate people but we have to set boundaries of what we can do, it’s 45 minutes each way. We are getting so many emails and calls from people asking us to buy products they purchased from other companies, mostly online ones, we are only buying products we sold initially with the odd exception. It’s the same with powered wheelchairs, we had a customer with a Quantum powerchair they wanted servicing, I said no and recommended another company. At least 3 people wanted us to fix products they’d purchased online, said they’d get the parts if we’d fit them. I’m putting our customers first, buy from us and you get the aftercare.
If you’re still reading and not asleep enjoy the weather, it’s getting cooler and hopefully people will be less grumpy next week.