Willowbrook Surgery

Willowbrook Surgery We are a friendly, patient-focused practice committed to providing the highest standard of care.

We continually monitor our services and listen to patient feedback to help us improve and ensure you have the best possible experience at your surgery.

04/06/2026

📢 Patient Notice – Surgery Closure for CPET Training.

Reminder for patients that on Tuesday 9th June
the surgery will be closed from 2:00pm to 6:30pm for CPET training.

During this time, the Out of Hours Service will provide care for emergency appointments. If you require urgent medical assistance while the surgery is closed, please call NHS 111.

This protected training time allows our clinicians and staff to continue essential professional development, helping us provide the highest standard of care for our patients.

💊 Please remember to collect any prescriptions you may need before the closure.

The surgery will reopen and operate as normal on Wednesday 10th June.

Thank you for your understanding and continued support.

Willowbrook team 💙

04/06/2026

The Radiology Team at the University Hospital of Wales is currently experiencing a very high volume of telephone calls. Patients who wish to make an enquiry are therefore encouraged, where possible, to contact the department via email instead.

Although we understand that email may not be everyone’s preferred method of communication, using email helps the department respond to enquiries more quickly.

Appropriate enquiries by email include:

• Cancelling or rearranging appointments
• Checking waiting list times
• Confirming that referrals have been received
• Confirming appointment dates and times

Patients should include the following information in their email:

• Full name
• Date of birth and/or hospital or NHS number
• Current address
• Contact telephone number

Depending on the nature of your enquiry, please use the following email addresses:

• Ultrasound: [email protected]
• CT scans: [email protected]
• MRI: [email protected]

03/06/2026

📢 Practice Update 📢

We are pleased to announce that we have now fully migrated to our new clinical system and are fully up and running.

This new system provides improved functionality and will help us work more efficiently, allowing us to continue delivering the best possible service to our patients.

So, what's next?

Our team is now undertaking training to introduce Electronic Prescribing, which is planned to go live in September. This will allow patients to nominate a preferred pharmacy, with prescriptions being sent directly to the pharmacy electronically, removing the need to collect paper prescriptions from the surgery.

We will continue to keep you updated throughout this process and share further information as we move closer to launch.

Once again, thank you for your patience, kindness, and support towards our surgery team during these changes. Your understanding has been greatly appreciated as we continue to improve our services for our patients.

19/05/2026

📢 You Spoke, We Listened 📢

Six months ago, we shared how important patient feedback is to our surgery and how your comments help shape the improvements we make to continue supporting our community.

Here’s what we have done so far:

✅ Employed two additional receptionists to help cover peak times and reduce call waiting times
✅ Developed a more robust recall system for chronic disease management
✅ Supported our clinical team with essential training to provide better continuity of care for our patients

We are incredibly grateful for all patient feedback and input. Your comments and suggestions help us continue improving and providing the best possible experience for our patients.

💙 Your feedback matters. Thank you for helping us make a difference.

19/05/2026

📢 Bank Holiday Reminder 📢

Please note that the surgery will be closed on Monday 25th May for the Bank Holiday.

If you require:
🚨 Life-threatening emergency care — please call 999
☎️ Urgent care that cannot wait — please contact NHS 111
🧠 Mental health support — call 111 and select Option 2

Please ensure you order your prescriptions in plenty of time before the Bank Holiday closure. 💊

We will reopen as usual on Tuesday 26th May.

We hope all our patients have a lovely, safe, and relaxing Bank Holiday weekend! ☀️

19/05/2026

We’re proud to announce that Nurse Littu has successfully completed his diabetic training another fantastic achievement for Willowbrook Surgery and our patients.

Nurse Littu’s diabetic clinics are now up and running, giving us even more opportunity to provide continued high-quality diabetic care and support to our patients.

Well done, Littu we are all very proud of you and grateful for your dedication and hard work! 👏💙

12/05/2026

As many of you are aware, our clinical system has changed this week, and it has been a very challenging but exciting transition for the team.

Tomorrow, we officially go live with our brand-new system. As this is completely new to all staff, we kindly ask for a little patience and understanding while we adapt, as things may be a little slower than usual at first.

We would also like to say a huge thank you to all our patients for your support, kindness, and understanding during this changeover — it is truly appreciated by everyone at the practice.

We’ll be fully up and running in no time, and we thank you for bearing with us during this transition.

The willowbrook team 💙

30/04/2026

📢 Bank Holiday Closure Reminder

Our surgery will be closed on Monday 4th May due to the bank holiday.

If you require urgent medical assistance during this time, please call NHS 111

💊 Don’t forget to order your prescriptions in plenty of time to avoid any delays.

We will reopen as normal on Tuesday 5th May.

Wishing everyone a safe and enjoyable bank holiday!
The Willowbrook team 💙

27/04/2026

⚠️ IMPORTANT PATIENT NOTICE: System Change & Prescription Request Update ⚠️
We are upgrading our IT systems! To avoid delays, please order your repeat prescriptions early. Between 7th-13th May, we will have limited access to patient notes. We can post-date prescriptions where possible. Thank you for your understanding and patience.

💊 Order Early: Get your requests in to ensure you have medication.

🗓️ Limited Access: 7th - 13th May.

The willowbrook team 💙

21/04/2026

📢 Important Patient Notice – System Upgrade.

We would like to inform all our patients that we will be changing our computer system between 7th May and 13th May During this period, there will be some downtime where we are unable to access full patient information.

➡️ What this means for you:

* We will have limited access to patient records.
* Please order your prescriptions early – we can post-date them where needed
* We will be offering urgent on-the-day appointments only during this time

👥 New Registrations:
We are still welcoming new patients; however, from 1st May we will be unable to process registrations on the system until after 13th May once the transition is complete.

We are doing everything we can to make this change as smooth as possible for both patients and staff, and we truly appreciate your patience and understanding.

✅ Our new system will be fully up and running from 13th May

Thank you for your continued support.
The Willowbrook surgery team 💙

Address

5 Strathy Road
Cardiff
CF30SH

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