Springwood Surgery

28/10/2026

🧡Do you provide care or support to someone?

You might help with things like medication, personal care, finances, practical tasks or emotional support.

If someone relies on you for care and support, you are an unpaid carer.

When you're caring for someone, it can be easy to put your own needs to one side. But looking after yourself matters too. 🤗

If this sounds like you and you live in South Tees find out more about support available to you. 👉https://wecareyoucare.info/
Carers Together Teesside Mind The Junction Foundation
Redcar & Cleveland Borough Council Middlesbrough Council

28/10/2026

If today feels difficult, things feel overwhelming, or you’re struggling with your mental health, please remember that support is available. 💙

Our Safe Haven in Redcar is open today and every day, including weekends, offering a safe, welcoming space where you can talk to someone who will listen without judgement and help you through a difficult time.

🕓 Open daily: 4pm – 10:30pm
📞 Call from 3:30pm: 01642 989077
📍 Find us at: Citizens Advice, 17 Queen Street, Redcar, TS10 1AB

Safe Haven is for adults aged 18+ experiencing severe mental health distress.

You don’t need to have all the answers. You don’t have to go through things alone. Sometimes, reaching out and talking to someone can be the first step towards feeling a little more supported.

If you or someone you know needs us, we’re here every day - including weekends. 💙

🔗 Find out more: https://ow.ly/Tq5g50ZYvA6

Please share this post. You never know who might need to see it today. 💙


Tees, Esk and Wear Valleys NHS Foundation Trust Redcar & Cleveland Borough Council Redcar and Cleveland Citizens Advice What's On In Redcar and Cleveland Healthwatch Redcar & Cleveland Redcar & Cleveland News and Alerts

28/10/2026

New emergency eye care telephone line at James Cook NHS Hospital

From Tuesday 3 November, the emergency eye care department at The James Cook University Hospital will operate a new triage telephone line for patients to guide them through the most appropriate pathway for their eye condition.

The telephone line will support patients with urgent eye conditions that are non-sight-threatening including:

• Suspected eye infections
• New onset of flashes, floaters or a dark curtain over vision
• Red or painful eye/s
• Flashing lights and floaters (without blurring of vision)

Patients are advised to call 01642 854096, where a member of the team will record their details. A triage nurse will call them back to assess their condition and choose the most appropriate pathway for their needs.
The emergency eye care department and phone line is open:
• Monday to Friday 8am to 4pm
• Bank holidays and weekends: 8am to 12noon
Walk-ins are available to the emergency eye care department during these hours for patients with an eye emergency, including chemical burns, sudden loss of vision, new onset double vision, severe pain with nausea/headaches, flashing light and floaters with vision loss and complications with intra ocular eye surgeries (less than 1 month).

Outside of these hours, patients are advised to attend their nearest emergency department or urgent treatment centre for emergencies only.

Note the fast-track referral service for GPs is still available.

Patients are advised to visit the emergency eye care section of the South Tees Hospitals website for a full breakdown of eye conditions to help determine the correct patient pathway for their condition.

Thank you and credit to Dr Barron friend and colleague at Yarm Medical Practice who has created a very helpful summarising New Eye Care Pathways poster.

23/10/2026

Our colleagues at Teesside Mind are doing some amazing work for patients and carers to support their wellbeing. These services are directly accessible and you can find contact details on the bottom of the posters below.

23/10/2026

Don't have a smart phone? No problem! You can access the NHS app and eConsult from a computer or tablet. We've even installed a tablet in Reception so it's easier than ever to contact the Surgery and let us know what you need! These changes are all part of the NHS 10 Year plan to move from analogue to digital and mean that we can match you with the right clinician at the right time, every time. If this is all a bit new and scary to you don't worry, our Reception team are happy to help and can show you how to use eConsult. Together we can make the best use of GP appointments so that when you really need us, you don't need to wait.

15/10/2026

Sometimes, connecting with someone who understands can make all the difference.

Mutual Minds is our peer support service for people working towards mental health recovery.

Delivered by people with their own lived experience of mental health challenges, the service offers a chance to talk, feel heard and explore your recovery journey alongside someone who understands.

Whether you're looking to rebuild confidence, reconnect with your community or find hope for the future, peer support can help you take steps at your own pace.

Know someone who might benefit from peer support? Mutual Minds could be a good place to start. Find out more about referrals via the link below:
👉 https://www.teessidemind.org.uk/how-we-can-support-you/our-services/mutual-minds

Please share with anyone who might find this support helpful. 💙


Tees, Esk and Wear Valleys NHS Foundation Trust, Stockton-on-Tees Borough Council, Greater Middlesbrough PCN, Healthwatch Middlesbrough, Healthwatch Redcar & Cleveland, Middlesbrough Council, Redcar & Cleveland Borough Council, Hartlepool Borough Council, Darlington Borough Council, North East and North Cumbria NHS.

15/10/2026

15/10/2026

Whether you use an iPhone or an Android device, downloading the NHS App is quick, free and secure. Once you've set up your NHS login, you can access a range of NHS services anytime, anywhere.

With the NHS App you can:

✔️ Order repeat prescriptions.
✔️ View your GP health record.
✔️ Book and manage appointments (where available).
✔️ View test results.
✔️ Access NHS 111 online.
✔️ Receive messages from your GP surgery and the NHS.
✔️ Find your NHS number.

If you need a little extra help getting started, the NHS has a step-by-step video

📱 𝗗𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝘁𝗵𝗲 𝗡𝗛𝗦 𝗔𝗽𝗽: https://www.nhs.uk/nhs-app/

🎥𝗪𝗮𝘁𝗰𝗵 𝘁𝗵𝗲 𝗕𝗦𝗟 𝗱𝗼𝘄𝗻𝗹𝗼𝗮𝗱 𝗴𝘂𝗶𝗱𝗲: https://www.nhs.uk/nhs-app/help/videos/

13/10/2026

🌳 💻 SURGERY ECONSULT IPAD UPDATE 💻 🌳

We are pleased to confirm that our Ipad has now been installed in the waiting area of reception, this can be found on the left of the room as you enter the building near our BP machine.

If you do not have the facilities at home - internet access, mobile, ipad, laptop computer to submit an econsult then patients are invited to use the surgery ipad to submit econsults.

If you are unsure on how to use the ipad/econsult system please ask at reception and we will be happy to show you when a member of the team is avaialble.

13/10/2026

ZERO TOLERANCE

As an employer, the practice has a duty of care for the health, safety and wellbeing of its staff. We also have a legal responsibility to provide a safe and secure working environment for staff. All of our staff and patients are expected to behave in an acceptable, respectful matter and the practice has a zero tolerance approach to abuse of any kind. If you abuse our staff or patients, be that physically, verbally, racially or in any other way then we have the right to refuse treatment and will take further action where it is appropriate.