09/02/2026
✨Access Starts Here: Meet Loretta✨
For Loretta, access is the key that opens doors to specialty services that might otherwise remain closed. As AMPA’s Receptionist, she is often one of the first people patients interact with, and she wants them to feel comfortable and safe from that very first interaction. “I want them to know that we are here to help them navigate those areas,” she says, especially when specialty healthcare can feel intimidating or overwhelming.
One thing Loretta hopes every patient remembers is that it is okay, and often necessary, to ask questions. She encourages patients and families to take notes during medical consultations so they can better understand their diagnosis and available treatments. After only about a month at AMPA, Loretta realized just how much the organization does to connect patients with specialty care they may otherwise never receive. That realization has stayed with her, along with a simple belief: “It is not a sign of weakness to ask for help; it is a sign of strength.” For Loretta, creating access means offering help without judgment and making sure people feel comfortable accepting it.
Access Starts Here, with a willingness to ask for help and someone ready to help you find the way.
