Phoenix House

Phoenix House Providing supportive, safe, and trusted counselling for people with a lived experience of sexual violence.

Support is available for all genders and ages in the 4670 postcode. Referrals can be completed via our website or call 4153 4299. Phoenix House Association Incorporated has been supporting people living in the Bundaberg region since 1995, originally operating as the ‘Bundaberg Area Sexual Assault Service’. Since that time, we have grown exponentially and now provide a wide range of counselling and

support services to people of all ages, for a variety of reasons, while still providing specialist support to people who have been impacted by sexual violence. We are a non-government and registered charity organisation, with many of our services funded through Federal and State Government grants. We work hard to provide a ‘No Wrong Door’ approach to meeting the mental health, therapeutic, and wellbeing support needs of our local and regional communities. If we are not able to provide direct supports, we will assist you in identifying local services who can. Phoenix House offers telehealth and phone consultations when appropriate, allowing clients who are impacted by barriers like geographic location, transport challenges, or public health concerns like COVID-19, to continue to access to service provision and resources. Phoenix House employees meet a range of disciplines inclusive of: Mental Health Accredited Social Workers, Social Workers, Accredited Counsellors, Qualified Mental Health Support Workers and several other disciplines and volunteers congruent with therapeutic counselling, education, and community support. We welcome Aboriginal and Torres Strait Islander people and provide the option of engaging with one of our cultural liaison staff. We are a diverse workforce and welcome people from Culturally and Linguistically Diverse backgrounds, and those who identify as LGBTQIA+. Outside of office hours please contact the below services
Emergencies Call 000
DV Connect Sexual Assault Line - 1800 010 120
National DV 24-hour line 1800 RESPECT - 1800 737 732
Kids Helpline for children and young people - 1800 551 800
Bundaberg Accident & Emergency Department - 4303 8100
Bundaberg Police Service Contact Number - 4153 9111

We are currently recruiting for a Clinical Lead.Perhaps it's you! Do you want to join our specialist sexual violence ser...
09/06/2026

We are currently recruiting for a Clinical Lead.
Perhaps it's you! Do you want to join our specialist sexual violence service supporting victim-survivors across the Bundaberg region?

Whether you're an experienced clinical leader or a skilled clinician ready to take the next step in your career, this is an opportunity to combine meaningful client work with leadership, mentoring and service development.

At Phoenix House, you'll join a team that is passionate about trauma-informed practice, clinical excellence, and creating safe spaces.
We offer;
✨ Meaningful work that changes lives.
✨ A supportive and values-driven workplace.
✨ Ongoing professional development opportunities.
✨ Leadership mentoring and coaching.
✨ Clinical supervision and reflective practice support.
✨ The opportunity to help shape the future of a growing specialist service.
✨ Salary packaging benefits.
✨ Flexible and family-friendly workplace practices.
✨ A committed team that genuinely cares about each other and the community we serve.

Join us in supporting recovery, resilience and hope.
All applications are being taken through SEEK. Link in comments.

💙🩵💚💛🧡❤️🩷BE YOU 🩷❤️🧡💛💚🩵💙
06/06/2026

💙🩵💚💛🧡❤️🩷BE YOU 🩷❤️🧡💛💚🩵💙

One of the most powerful things we can say to someone who shares their experience is: “I believe you.”Listening without ...
05/06/2026

One of the most powerful things we can say to someone who shares their experience is: “I believe you.”

Listening without judgment and responding with care can make a meaningful difference.

If you need support, or you are supporting a friend, you can always call 1800RESPECT (1800 737 732) who are available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence.

If you need to refer to us for free counselling, please use the form on our website or call during business hours.

Helen, from Bundaberg Quilters, popped in today with another generous donation of gorgeous handmade quilts. They are suc...
04/06/2026

Helen, from Bundaberg Quilters, popped in today with another generous donation of gorgeous handmade quilts. They are such a beautiful gift that we get to on share to clients who deserve to feel extra special 🌸

💜 Starting something new can feel a little scary, especially for children.That's why we've created "When I Visit Phoenix...
03/06/2026

💜 Starting something new can feel a little scary, especially for children.

That's why we've created "When I Visit Phoenix House", a social story designed to help children understand what to expect when they come to Phoenix House for counselling and support.

The story walks children through their visit, from arriving at reception to meeting their counsellor and returning home. It helps children know that they are safe, supported, and that their feelings matter. 💜

If you use a hidden or safety phone and are affected by domestic, family and sexual violence it’s important you plan ahe...
01/06/2026

If you use a hidden or safety phone and are affected by domestic, family and sexual violence it’s important you plan ahead for the National Emergency Alert Test. 1800RESPECT counsellors can help you think through your options and plan what feels safest for you.

We are closed today for Show Holiday. If you need support please reach out to 1800 RESPECT (1800 737 732). We will be ba...
27/05/2026

We are closed today for Show Holiday. If you need support please reach out to 1800 RESPECT (1800 737 732). We will be back tomorrow at 8.30am. Enjoy your day whatever you are up to 🍂

We are incredibly grateful to have been selected as recipients of the Dan Murphy’s Regional Giving Program 💙 It's a grea...
27/05/2026

We are incredibly grateful to have been selected as recipients of the Dan Murphy’s Regional Giving Program 💙 It's a great feeling to know we have been nominated by the locals who recognise the value of a service like ours.

Today we were gifted a $1000 donation. Support like this helps Phoenix House continue providing compassionate support for people in our community who need it most.

As a not-for-profit organisation, partnerships and community giving make a genuine difference. It all helps us strengthen the work we do every day across our region.

A heartfelt thank you to Dan Murphy’s and everyone involved in supporting regional communities and local services like ours.

Address

33 Enterprise Street
Bundaberg, QLD
4670

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+61741534299

Website

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