09/09/2026
So, although we didn't get through to the shortlist with the Hampshire Care Association Care Home Awards, we did receive this incredible nomination from one of our wonderful residents' daughter, Maria. Although getting through would have been amazing, receiving this means so much more to us at Willow Tree Lodge, and I felt it important to share:
'As someone who has worked in social care for many years and runs a homecare service myself, I have a deep understanding of what high-quality care looks like. When my mum moved to Willow Tree Lodge in September 2024, following a long hospital stay and a period of decline at home due to isolation, reduced mobility and early dementia, I visited several care homes. From the moment I walked through the door, I knew this care home was somewhere special.
The team immediately made it clear: โThis is her home, and it is a privilege to care for her.โ That ethos is evident every day. Mum is a quiet, private person, yet staff know her so well that they understand when to gently encourage her, when to give her space, and how to involve her in ways she enjoys.
The care provided is exceptional. When Mum fell earlier this year, the team worked alongside the ambulance crew and, respecting her strong wish to avoid hospital wherever possible, supported her to remain safely at home with close monitoring. When she later needed hospital treatment following a seizure, staff kept me updated throughout the day, giving me confidence she would be able to return home safely โ which she did.
The home creates a genuine sense of community. Mum now enjoys joining the choir and cookery sessions, making sausage rolls and cheese scones, activities she would not have considered before. Residents are connected with the wider community through visits from local schools, outings to garden centres, the pub and fish and chips from the chippie. Families are welcomed too; Christmas lunch was made incredibly special, with personalised crackers prepared for everyone (I still have mine).
What makes this home stand out is the relationships. Staff retention is excellent, with many team members having cared for Mum since she arrived. Even with dementia, she recognises them, trusts them and feels safe.
This care home has given my mum more than care. They have given her belonging, friendship, dignity and a home where she can continue to thrive and enjoy life.'