12/10/2026
Patient Experience Excellence – Every Interaction Matters!
INF Green Pastures Hospital organized a two-day, practical training workshop on 9–10 October 2026, engaging 20 frontline staff to further strengthen patient experience and service excellence.
The workshop focused on enhancing communication, empathy, professionalism, complaint handling, queue management, and teamwork to ensure more compassionate, respectful, and patient-centred services.
The INF Executive Director, Medical Service Director, HRD Manager, Commercial Development Lead, and the GPH Administration team came together to facilitate dedicated sessions tailored to address key findings from the 2026 Patient Satisfaction Survey.
Through interactive discussions, practical exercises, and real-life scenarios, the workshop reinforced a shared commitment to making every patient interaction more welcoming, dignified, & meaningful.